Quality Improvement Coordinator

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center 
• Primary Stroke Center 
• Level III Neonatal Intensive Care 
• Pediatric Intensive Care 
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. 

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 

HOW YOU'LL MAKE AN IMPACT

As a Quality Improvement Coordinator, you will utilize your skills in medical management, clinical knowledge and regulatory guidelines on a daily basis. You will collaborate with Quality team leadership to identify areas for improvement, analyze data to develop strategies, and ensure compliance with federal regulations and industry standards. Your contributions will be critical to our success in delivering exceptional healthcare services to our community. 

Required Skills or Abilities* 

•  Collaborate with departments to identify improvement opportunities 

•  Prepare reports and presentations for leadership 

•  Facilitate training and education on quality standards 

•  Conduct audits and risk assessments 

•  Support accreditation and certification processes 

•  Maintain documentation of quality activities 

•  Promote a culture of continuous improvement 

• Strong knowledge of quality improvement methodologies, such as Lean, Six Sigma, or Plan-Do-Study-Act (PDSA) cycles. 

• Excellent communication skills, both written and verbal, with the ability to effectively collaborate with diverse stakeholders. 

• Knowledge of relevant regulatory requirements and accreditation standards. 

• Basic understanding of health clinic processes and operations is required. Understanding of FQHC processes and operations preferred

• Duties, functions and responsibilities: 
  • Ensures compliance with governmental, regulatory, and accreditation standards at each group practice facility, e.g. TJC, NCQA, AHCA, OSHA, CMS, CLIA, etc. 
  • Helps ensure application of the same standard of care across the group practices and the organization, i.e., the Infection Control, Laboratory, and Risk Management Departments. 
  • Monitors compliance with personnel licensing and credentialing re Practice Coordination 
  • Works with group practice managers, clinical staff coordinators, and/or director to ensure competent staff by providing education and training for clinical staff. 
  • Assists with development of orientation programs. 
  • Helps provide orientation and ongoing education. 
  • Assists with evaluation of clinical staff, as needed. 
  • Helps develop and administer TMHPP policies and procedures 
  • Maintains and assists Manager in updating Policy &Protocol manuals and competencies. 
  • Helps with documentation, tracking and trending of patient complaints. 
  • Assists practice managers with ensuring HMO, NCQA and QPP measures such as HEDIS and MIPs, are met and are implemented across all patient populations.  

WHAT YOU’LL NEED TO APPLY

Experience:Minimum 3-5 years of quality clincial experience.

Education:Bachelors degree or advanced degree; or equivalent experience, required.

Supervises:

None

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Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.