Engineering Manager, Data & Shared Services

Company Description

Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.

Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.

Engineering at Swiftly

Engineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.

The Role

Swiftly is looking for an Engineering Manager to join our team that builds Swiftly’s data systems, shared services, APIs, and more. To start, you’ll lead a team responsible for building shared services that enable Swiftly’s growth to more agencies and to expand into new markets. The ideal candidate will have experience building SaaS software in a growing organization, adjusting their focus and approach dynamically to make the biggest impact for their team at any point in time.

We seek Engineering Managers who are curious about problems to solve and orient toward impact by being flexible in their specific contributions to help their team succeed. Technical experience across cloud software, people management experience, team leadership experience, and a drive for excellence and continuous improvement will differentiate you. Your work will ultimately bring tangible, real-world-impacting products to transportation agencies and transit riders.

We encourage you to apply if you meet half or more of the requirements and are excited to learn about the rest. Above all else, we value candidates with a growth mindset, the aptitude to learn, and strong motivation to deliver impact to customers. If this is exciting to you, we'd love to talk!

• Partner with the team’s Product Manager, Designer, and Engineers to understand customer needs, define impactful solutions, set milestones and goals, and deliver valuable products to market
• Facilitate technical discovery, translating rapid learning into product designs and guiding engineers as plans solidify
• Guide the team to balance technical excellence with rapid delivery, evolving practices as products scale
• Act as a trusted technical mentor and partner, while contributing hands-on when most valuable to the team
• Proactively seek feedback and communicate progress, learnings, and blockers to drive alignment across teams
• Manage team members with a focus on enabling a supportive, inclusive, growth-oriented, and outcome-focused culture on the team
• Create an environment where your direct reports are proud to work at Swiftly, as measured by employee retention and employee satisfaction scores

• You have 3+ years of experience in team leadership and people management
• Proven experience guiding teams toward outcomes and delivering end-to-end products in cloud-based SaaS environments
• Experience taking an existing product or feature and scaling it to make it enterprise-ready
• Strong ability to support team execution by clarifying goals and breaking down work effectively
• Seek ways to leverage modern tools and techniques, including AI, to enable an effective software development lifecycle.
• Broad experience across the stack (backend, frontend, data). Bonus if you have experience with AWS, Postgres, Java, JavaScript/Vue.js
• You seek and internalize feedback (a core Swiftly value!) and approach technical debates with humility
• You are excited to be part of a mission-driven company improving public transit. Regardless of your why, it is important that you care about the work we do

Pay Range

In accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k)/ RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.

US Salary Range: $160,000 - $225,000 USD

Canadian Salary Range: $175,000 - $220,000 CAD

Beyond the Skills

We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:

- Team. Together, we are more effective and better supported

- Impact. Drive impact for our customers, our company, and all of our teams

- Diversity. See differing perspectives as ways to address our weaknesses and find new strengths

- Communication. Assume others internally and externally have good intentions

- Feedback. We share feedback because we want each other to grow professionally and personally

- Growth. Foster personal, professional, and company growth

Benefits:

• Competitive salary

• Equity compensation (company ownership) for every employee

• Medical, Dental and Vision

• Retirement with Employer Match

• Flexible Spending Account (FSA)

• Home office setup reimbursement

• Monthly cell/internet reimbursement

• Monthly "Be Well" stipend

• Flexible PTO with a recommended minimum

• Flexible work environment

• 16 paid holidays - including months without US national holidays

• 8 fully paid weeks of leave for child birth/adoption

Travel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.

We are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.