System Analyst (CRM & Automation)

What you'll actually do

If you're obsessed with technology and love grinding on complex systems, this is where you'll showcase your technical skills while solving hands-on operational challenges for law firm owners.

You'll deploy CRM configurations, project management systems, automation workflows, API integrations and AI implementations while identifying business bottlenecks and designing solutions that streamline entire practices.

You'll be the technical problem-solver who walks into a struggling firm, identifies the exact operational issues killing their growth, then builds and deploys the technical solutions that unlock millions in revenue potential.

About Swans

• Our Company: We are a fast-moving consulting & implementation agency that improves the way US law firms use technology to deliver better services to their clients.

• Our Team: We're currently an international team of 15 and expect to grow to 50+ in the next 12 months.

• Our Culture: We are fun, intense, results-oriented, and driven to change our industry forever.

Day in the life

Hands-on technical work daily, involving system design, implementation & operational problem-solving. 75% system building, 25% operational analysis & client interaction.

• Analyze law firm technology challenges and operational bottlenecks

• Configure CRMs & Case Management systems to solve for the bottlenecks

• Build analytics dashboards and data pipelines that reveal actionable insights

• Design automation workflows using tools like Zapier, Make, and n8n

• Deploy and train client teams on AI solutions that actually drive impact

• Build working relationships with clients

• Autonomously get insights from & present to client teams

Why this changes everything for you

If you're tired of corporate bureaucracy and slow career progression, this is where ambitious technical professionals unlock their full potential. You'll showcase your expertise in operational problem-solving while working with the latest AI and automation technologies that create exponential opportunities.

You'll make meaningful technical impact from month one - no committees, no approvals, just you working with your clients to identify operational problems and implement technical solutions that directly transform business efficiency.

Every client engagement is your laboratory for mastering both the newest technology and operational optimization.

What we need

• Systems thinking approach - You naturally see how technical solutions connect to business outcomes, and can solve hard problems autonomously

• Builder mentality - You genuinely enjoy the process of designing, testing, and perfecting systems with high attention to detail

• Technical experience - Proven track record of deploying & configuring CRMs, Project Management systems, and Automation tools (Low-Code/No-Code)

• Ownership mentality - You like to get your hands dirty and pull through challenges autonomously, you take pride in your work and don't need micromanagement

• Curiosity - You are excited to learn new tools & skills and can do so quickly, you are eager to adapt your approach if someone shows you a better way of solving a problem, you are coachable

• Client-ready communication skills - You'll present to law firm staff and senior executives, you will need to translate complex technical concepts to a non-tech-savvy audience

• Professional English fluency - You'll advise successful US-based law firms, B2 level at a minimum

Ideal background

• 3+ years of experience in similar roles

• Experience with CRMs (e.g. HubSpot, Salesforce)

• Experience with Project Management Systems (e.g. Asana, Monday.com)

• Experience with automation tools (e.g. Zapier, Make, n8n)

• Experience working with REST APIs (integration)

• Track record of learning complex tools quickly and applying them to business problems

• (Optional) Experience with legal tools (e.g. Clio Manage and Lawmatics) or working in a law firm is a plus, but NOT a requirement

Portfolio preferred - showcase projects that demonstrate your systematic problem-solving approach.

This role will NOT be a fit if

• You are looking for a relaxed job environment, this job is intense and you will be pushed to your LIMITS on a daily basis

• You want to be assessed on your inputs, this role will require you to own your OUTPUTS and your clients' results

• You prefer to work in a managerial capacity, this role requires HANDS-ON building & deployment of systems and interacting with clients, you will own your projects end-to-end

• You prefer pure technical implementation without business interaction, this role requires operational analysis skills and direct client COLLABORATION as well as technical execution

• You're looking for hands-on coding opportunities, our team works exclusively with low-code and NO-CODE platforms rather than traditional development

This role is for those who want to own their impact, accelerate their growth, and build systems that matter.

Location & schedule

Fully Remote (with quarterly in-person meetups).

Availability for client meetings: Mon - Fri, 2pm - 10pm Eastern European Time (EET); rest of time can be used for working on your responsibilities or tackling internal meetings on an ad-hoc basis.

Compensation

• Competitive salary

• Performance-based bonus & promotion path

• Flexible benefits

• Career-defining growth investment: we spent over $100,000 on team development last year – executive coaching, certifications, and training that accelerates your career beyond any traditional path

Our Mission

The legal industry is broken – outdated, overpriced, and structurally rigged against innovation and access. Today, 92% of low-income households can’t afford legal help, and meaningful reform is blocked by laws that prohibit non-lawyers from owning or operating law firms.

This shuts out entrepreneurs and business leaders who drive real change. At the same time, firms are confined by state-level regulations that make it hard to scale across jurisdictions, limiting competition and protecting inefficiency. While other industries have embraced technology, law firms are still stuck in the past – reliant on paper, billable hours, and outdated systems.

Our mission is to change that. By equipping law firms with cutting-edge tech and world-class operations, we will push the industry 10 years forward – delivering faster, better, and more affordable legal services at scale.

Swans Core Values

Value alignment is non-negotiable. Because of the close collaboration with the founding team and the direct impact on clients, it's essential that you genuinely connect with and embody our commitment to Care. Our standards are high - historically, only 3% of candidates possess the rare combination of technical aptitude, problem-solving skills, and cultural alignment we require.

• Care for Ourselves: We push ourselves to grow every day. We take full responsibility for our lives and choices. That means taking care of our mental, physical, and emotional health so we can consistently show up at our best. If we’re not growing, we’re falling behind.

• Care for Our Team: We work as one team. No internal competition, no egos. We help each other win and give honest feedback when something’s off. We check in, offer help before it’s asked for, and never let a teammate struggle alone. If one of us fails, we all do. If one of us wins, we all benefit. When someone needs something, do it better and faster than expected.

• Care for Our Clients: We focus on real outcomes, not just fulfilling requests. Clients trust us to solve the right problems, not just follow instructions. That means delivering practical, effective solutions that actually move the needle. It also means managing relationships with clear communication and follow-through.

• Care for Swans: Swans exists because a group of people believed in the vision and put skin in the game. For this to work long-term, we need to protect and grow the company. That means putting Swans first when it matters. When the company wins, we all win. That includes making sure our early backers see the return they deserve.

• Care for Our World: Low-income households receive no or inadequate legal help for 92% of their legal problems. This gap leaves millions navigating critical issues like housing, healthcare, and family matters without the support they need. We are on a mission to create a more just and equitable society by making legal services accessible across all income levels.