Sr. Director Network Administration (Remote - US Base)

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience, and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded over 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Sutherland is looking for a Sr. Director Network Administration (Remote - US Base). This role is responsible for overseeing and managing the Americas region’s network strategy, design, operation, and improvement of corporate and cloud networks for all of Sutherlands Business Units. This individual will manage a team of network engineers in our Americas region and be accountable for the design, management, upgrade, implementation strategy and stability of our wireless/wired networks, firewalls, switches, and cloud environment.  Accountability extends to maintaining our network security which includes the definition, reporting, and documentation of our network architecture and compliance with peer standards in our other regions.

This individual will partner with our Global Network Teams, Server teams and other IT organizations as required to perform associated duties.  This position will also work with our vendors and Business team members to design and deliver network services to support and enable Sutherland Business units and its clients. This includes proactive scanning, preventative maintenance, troubleshooting, managing hardware/software upgrades, Information Security Management as it relates to network infrastructure and actioning urgent response requirements as needed.

Responsibilities:

 Senior Director of Network Services summary of job function:

• Network Security, LAN, WAN, and Wireless architecture design and implementation for all Sutherland Network Operations support for APAC region.
• Provide management and technical direction for team of network engineers.
• Ensure the network meets availability, reliability, security, and performance requirements.
• Research and define network hardware and software standards with peers for Sutherland Network.
• Develop/Update network related policies, procedures and processes.
• Standardize network configuration across all Americas regions.

Management and Development of Network Operation Strategy

• Develop and Manage network designs and build from multiple infrastructure projects to ensure appropriate delivery, reliability, redundancy, safety, security, scalability, and sustainability with contingency planning for growth design strategies for Sutherland.
• Develop, Design, Manage and build of New/Remodeled Sutherland facilities.
• Manage network engineering team.
• Develop and oversee network technology roadmap for all Americas regions.
• Collaborate with business units on strategic technical solutions.
• Provide Level 3 network support for all Americas Region.
• Maintain security across network infrastructure in conjunction with the Info Security Team and the Network Security Architecture team.
• Develop and Maintain all network documentation as changes are implemented.
• Work with VP of Global Network Services on Budgeting, Forecast planning and Special Project ROI Models.
• Good technical expertise with enterprise On Prem Network Technologies – Switches, Routers, Load Balancers, Network Access Control, Remote Access technologies, SDWAN Devices, Wireless Networks, Web Proxy Services, as well as the supporting technologies like DNS and DHCP.
• Participate in IT change control process and provide notifications to the business partners/stakeholders of planned and/or unplanned changes, maintenance windows, and outages.
• Stay abreast of current technologies, developments, network compliance requirements, standards, and industry trends.
• Ability to be on call as needed, accommodate intermittent travel, and perform other duties as assigned.

Education/Certifications:

• Bachelor’s degree, required in Computer Science, Engineering or related field.
• Master’s degree, preferred in Computer Science, Business Management, or related field.
• Minimum of five (5) years managing a large, complex enterprise network.
• Leading large technical projects with demonstrated oral and written ability to communicate with team members and business leaders.
•  Strong understanding of network routing, switching, wireless, firewalls and SDWAN Technologies. Manufacturers include (Cisco, Zscaler, Citrix, Palo Alto and F5).
• CCNA or CCNP Certification, Active or Expired, and verifiable network project experience to match 5-10 years of active network leadership experience are highly desirable.
• Experience with software defined networks (SDN) and cloud environments are a plus. Certifications in these areas desired. 
• Experience with cloud-based telecom systems/technologies.
• Managing and mentoring network engineers.
• Architecting and designing large-scale networks.
• Managing and maintaining Cisco Routers, Switches, Load Balancers and Firewalls.
• Wireless networking technologies such as 802.11x in an enterprise environment.
• Manage our internal clients and external clients in addressing escalations and client concerns.
• Ability to be on call as needed, accommodate intermittent travel, and perform other duties as assigned.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. 

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.