Tax Filing Delivery Operations Services Manager
Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
Quick Highlights (see full description, duties, and requirements below)
Tax Filing Operations Services Manager
Client-Facing Role: Primary point of contact for escalations, updates, and client meetings
Subject Matter Expert: Educates clients and teams on U.S. payroll tax filing processes
Process Leadership: Identifies trends, leads root cause analysis, and drives process improvements
Metrics-Driven: Analyzes and leverages data to close gaps and enhance performance
People Management: Manages and coaches a team; 3+ years leadership experience required
Cross-Team Collaboration: Partners with internal Strada domains and external vendors
Systems Knowledge: 2+ years payroll tax filing software required; MasterTax preferred
Experience Required: 5+ years in U.S. payroll tax filing; strong knowledge of IRS and state/local compliance
Other Key Skills: Testing support, issue resolution, training delivery, compliance research
Summary
Oversee and manage the daily administration of tax filing delivery for assigned U.S. legal entities, including distribution of tax remittances according to federal, state, and local jurisdiction guidelines. Manage client delivery across Tax Filing Shared Services, directly and indirectly through team colleagues. Proactively manage client accounts to mitigate escalations while developing colleagues in both tax filing expertise and client-facing delivery.
Duties include, but are not limited to, the following:
Oversee overall client delivery and satisfaction in U.S. payroll tax filing services
Act as primary point of contact for client escalations; resolve issues with urgency and accuracy
Respond to client communications and escalate complex issues when needed
Ensure timely, accurate communication to clients and internal Strada teams
Represent Tax Filing Shared Services (TFSS) in client meetings, providing updates and education on processes and policies
Liaise with clients and internal payroll teams on U.S. payroll tax matters
Educate clients and provide subject matter expertise in U.S. payroll tax filing
Mentor, coach, and manage team members; support performance and accountability
Coordinate and deliver training for new hires and new processes
Lead or support the development, maintenance, and communication of SOPs
Support day-to-day tax filing operations, including oversight of third-party suppliers
Approve and manage task checklists; monitor the checklist queue
Coordinate and support interface testing and implementation for updates and new clients
Perform variance analysis; escalate or investigate as needed
Review and validate bank setups to ensure proper processing of payments
Track and communicate agency registration statuses
Provide clients with penalty and interest reports as needed
Monitor tasks and audit outputs to identify trends and improvement opportunities
Lead and support implementation of process improvements
Conduct and communicate Root Cause Analyses (RCA); support downstream corrective actions
Use metrics to track performance, identify gaps, and drive continuous improvement
Research and support resolution of compliance and regulatory issues
Promote tax filing best practices and ensure alignment with the team’s point of view
Apply strong U.S. tax knowledge and problem-solving skills across all responsibilities
Education and Experience
High school diploma required; relevant work experience required
5+ years in U.S. payroll tax filing
3+ years people management experience
2+ years client interaction and relationship management
2+ years experience with payroll tax filing software (MasterTax preferred)
Strong knowledge of U.S. payroll tax compliance (IRS, state, and local regulations)
Advanced understanding of regulatory and legislative guidelines
Excellent verbal and written communication skills
Strong computer and technical skills
Location: Remote U.S.
At Strada, our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
#LIRemote
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum - Maximum:
$61,950.00 - $115,050.00Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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