Head of IT & Business Systems

Head of IT & Business Systems

Location: Boston, MA (Full-time, in office)
Department: Technology
Reports to: Head of Finance & Accounting
Compensation: $130,000 – $170,000

About StemWave

StemWave is a non-invasive regenerative medical device company reshaping healthcare alongside our provider partners. Our technology helps people live pain-free by activating the body’s natural healing process and improving quality of life without drugs or surgery.

About the Role

We’re looking for a Head of IT & Business Systems who will lead the IT function and own the strategy, architecture, and performance of all internal systems across the company. This includes Salesforce, NetSuite, HighRadius, RF-Smart, our website and marketing technology stack, automation tools, cloud infrastructure, and data integrations across the business.

This leader will manage the internal IT team, build and implement the IT strategy and roadmap, and ensure the organization’s systems are scalable, reliable, and integrated. While this role will delegate effectively and utilize internal and external technical resources, it will also require hands-on technical work, especially around integrations, API development, automation, website infrastructure, attribution tracking, SEO-related systems, and marketing-to-Salesforce connectivity.

The ideal candidate has a blended background across IT leadership, systems ownership, integrations, and technical execution. Experience in a startup or high-growth environment is a strong plus.

What You’ll Do

• Lead, manage, and develop the IT and Business Systems team, including delegation of technical work and resource planning

• Build, own, and execute IT strategy and multi-year systems roadmaps

• Administer and optimize Salesforce (automation, integrations, workflows, permissions, configuration)

• Design, build, and maintain integrations between Salesforce, marketing platforms, websites, SEO/traffic systems, analytics tools, and financial systems

• Own and maintain the technical infrastructure behind the website, including backend logic, lead capture, routing, tracking, attribution, and performance

• Oversee or directly contribute to API development, middleware, automation frameworks, and backend logic

• Step in for hands-on technical work when needed, particularly around integrations, debugging, rapid implementation, and cross-system workflow improvements

• Manage and oversee contractors, external developers, technical agencies, and platform vendors

• Create and maintain documentation, permission frameworks, SOPs, auditing standards, and governance

• Prioritize and manage multiple competing technical projects and organizational requests

• Serve as the escalation point for systems issues, integrations, and cross-functional technical blockers

• Partner with Marketing, Sales, Finance, and Operations to align systems with business objectives and drive operational efficiency

• Support long-term scalability of the business by enhancing system architecture, integrations, and data flow
  

Who You Are

• 4-6 years of IT leadership experience, including building IT strategy and systems roadmaps (startup or high-growth environment strongly preferred)

• 2+ years of hands-on Salesforce administration experience (automation, configuration, integrations)

• 2+ years of experience building and supporting system integrations (APIs, middleware, automation tools) in an organization with substantial marketing and sales operations

• Experience with NetSuite, Zapier or similar automation tools, and AWS or other cloud hosting environments

• Experience managing contractors, agencies, or external developers

• Strong experience integrating websites, SEO-related systems, and marketing platforms with Salesforce and other business systems

• Strong understanding of marketing attribution workflows across paid media platforms (Meta, Google, YouTube, Bing)

• Excellent prioritization skills with experience managing multiple competing tasks and cross-functional requests

• An effective communicator who can translate technical concepts for non-technical stakeholders

• Thrives in a fast-paced, rapidly scaling environment
  

Why Join Us

• Leadership: Work with decision-makers who are shaping the future of medical technology.

• Exposure: Gain end-to-end visibility into the product lifecycle — from design and manufacturing to deployment and service.

• Growth: Be part of an innovative, high-energy team where your ideas are valued and your career can grow quickly.

At StemWave, we’re not just building devices, we’re building a movement. Join us and launch your career in an environment where your curiosity, creativity, and drive truly matter.