Field Support Specialist (Temporary)

About Sprinter Health

At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.

We’re building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel that have funded companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks.

YOUR MISSION SHOULD YOU CHOOSE TO ACCEPT

Sprinters (our mobile phlebotomists and clinicians) are on the frontlines of patient care—but they can’t do it alone. That’s where you come in. As a Temporary Field Support Associate, you’ll be the real-time lifeline for Sprinters in the field: answering questions, solving problems, and keeping the day moving. Think of it as a blend of customer support, air traffic control, and operations troubleshooting—done with empathy and speed.

This role is perfect for someone who thrives in a fast-paced, high-growth environment, loves helping people, and can bring clarity to chaos.

• Be the first line of support for Sprinters in the field via Slack, phone, and ticketing systems.
• Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses.
• Communicate clearly and empathetically, building trust and confidence with Sprinters.
• Escalate issues appropriately to Market Operations or Clinical Managers.
• Track and document field challenges to identify patterns and process improvement.
• Support d-hoc operational projects and process documentation as assigned.

• 1+ year of experience in operations support, customer service, healthcare administration, or similar.
• Strong communication skills (both written and verbal) with an empathetic, problem-solving mindset.
• Ability to stay calm and effective under pressure.
• Comfortable with tools like Slack, Google Workspace, and ticketing systems.
• Availability to work flexible hours, including mornings or weekends, as business needs evolve.

• Prior healthcare or startup experience.
• Experience in a support center, dispatch, or field operations environment.

• Opportunity to make an immediate impact in a mission-driven healthcare startup
• Collaborative, supportive team environment
• Medical, dental, and vision coverage—100% paid for you and your dependents
• 401(k) with company match
• Short- and long-term disability, life insurance, and more

Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today!

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If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.