Customer Service & Sales Representative

The Company

At Spartan Investment Group, our mission is to Improve lives through our values. We do this by finding value-added and opportunistic investments that offer solid returns to our investors. We make our most significant contribution by providing an opportunity for our partners to grow and creating lasting wealth for everyone with whom we conduct business.

We specifically focus on self-storage projects, capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest-growing real estate company in the US and joined the list of the top 100 self-storage owners. We are members of the Inc. 500 fastest-growing private companies in America for the last 5 years, and in 2023, we were nominated #11 in Denver Business Journal's list of top places to work.

Mission 

The mission of the Customer Service & Sales Representative is to drive sales, occupancy, and revenue growth across our portfolio of self-storage facilities by leveraging StoreEase’s Virtual Management Operating System (VMOS) and CRM technology. Based in either Lincoln, NE or Houston, TX, this role delivers exceptional customer service, converts leads into rentals, and ensures seamless virtual operations to provide a best-in-class customer experience.

Outcomes 

• Sales Conversion & Targets – Convert inbound leads into rentals, achieving or exceeding monthly and quarterly sales targets while maintaining 90%+ occupancy portfolio-wide. 

• Revenue Optimization – Maintain ≥80% enrollment in Protection Plans and Auto-Pay through effective sales pitches, education, and follow-up strategies. 

• Customer Experience – Deliver a professional, solution-oriented customer experience, resolving 95%+ of inquiries on first contact and maintaining a Google Review rating of 4.5+ stars with at least 70% of rentals leaving a review. 

• Lead Follow-Up – Conduct timely follow-up calls to all unclosed inquiries, achieving ≥78% conversion from follow-up leads into rentals. 

• CRM Accuracy & Reporting – Maintain complete and accurate CRM records for 100% of customer interactions, leads, and conversions, generating weekly pipeline and performance reports. 

• Operational Excellence – Use StoreEase technology to monitor facilities, review access logs, and oversee security systems, achieving 100% compliance with safety and operational standards. 

Competencies 

• Customer Focus – Builds trust and rapport quickly, demonstrates empathy, and prioritizes delivering a positive customer experience. 

• Sales-Oriented Mindset – Naturally motivated by achieving targets, resilient in the face of rejection, and thrives in a sales-driven environment. 

• Problem-Solving – Quickly assesses situations, handles objections, and adapts solutions to resolve customer concerns. 

• Technical Proficiency – Quickly adopts new technology, navigates CRM and property management tools with ease, and ensures data accuracy.  

• Organizational Effectiveness – Manages priorities and high call volumes efficiently, staying consistent and reliable in meeting commitments and deadlines.  

• Active Listening – Attentively hears customer needs, asks clarifying questions, and responds with tailored solutions. 

Qualifications

• 2+ years of experience in sales, call center, or customer service roles. 
• Proficiency with CRM systems; prior experience with StorEDGE or VMOS a plus. 
• Prior experience in self-storage or property management preferred.  
• High school diploma or equivalent required; college coursework in business or related field preferred. 

• Competitive Full Time Hourly Rate: $20-$22 per hour.
• Monthly bonus opportunities.
• Comprehensive benefits including 401k with company matching.
• Company paid health, vision, dental, short-term disability, and life insurance.
• Paid time off.