Head of Impact Analytics

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health

About the Role

Solace is transforming healthcare by ensuring every patient who wants a health advocate can access one. As we scale, we're seeking an exceptional Head of Impact Analytics to build and lead our research and analytics function that will demonstrate and quantify the impact of our advocacy services.

Reporting directly to our Chief Medical Officer, you'll have the unique opportunity to develop Solace's strategy for demonstrating the impact of its advocacy services by establishing data needs and conduits, developing research questions, generating actionable insights, identifying necessary key team members to support this, and bringing the endeavor to life. This role combines clinical expertise, strategic thinking, and technical knowhow to demonstrate Solace’s efficacy.

About Solace 🔥

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.

Read more in our Wall Street Journal funding announcement here.

What You'll Do

• Develop the research and impact analytics arm of the clinical vertical, including developing portfolios of programmatic, organizational, and population-level analysis projects, ensuring the most appropriate methods are applied to meet business needs, and leading and designing descriptive, predictive, and/or causal inference statistical analysis for large scale projects

• Work with stakeholders across Solace to ensure that impact analytics insights are integrated into decision-making throughout the company

• Translate and communicate analysis results and synthesize findings to produce strategic and tactical recommendations for leaders, including using tools such as SQL, Python, and others

• Facilitate and/or lead projects associated with the design, implementation, and maintenance of scalable, secure, and interoperable data infrastructure; oversee and/or support data pipeline development and maintenance; develop data governance structures

• Identify data platform needs and vendors to deliver needed information and services to produce necessary insights

• Contribute to product and technical roadmaps that demonstrate an understanding of business value creation

• Develop a team structure to support the growth of research; provide technical supervision and mentorship to team hires

What You Bring

• Advanced training in health services research, mathematics/statistics, epidemiology, biostatistics, or a related field

• 5+ years of related experience working in the healthcare industry with a proven track record of successfully defining and managing projects and performance and interfacing with internal and external stakeholders

• Proven experience in building and applying AI, predictive modeling, and data visualization to real-world program and policy settings

• Proficient with data tools and platforms including SQL, Python, Snowflake, and others

• Substantial direct management experience building and leading teams in a fast-growing environment

• Proven ability to lead, coordinate, and facilitate new ideas into action while collaborating across multiple dynamic projects and teams, removing obstacles to achieve desired outcomes

• An understanding of technical data needs, the ability to evaluate external vendors to supplement internal resources and make recommendations, and partnering with our data vertical to ensure clinical service data needs are considered as part of the company’s overall data strategy

• Ability to build from scratch, manage multiple priorities, and adapt quickly to evolving organizational needs

This is a remote position. Applicants must be based in the United States.

Up for the Challenge?

We look forward to meeting you.

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