Head of Technical Project Management & Strategic Delivery
Why Socure?
At Socure, we’re on a mission—to verify 100% of good identities in real time and eliminate identity fraud from the internet.
Using predictive analytics and advanced machine learning trained on billions of signals to power RiskOS™, Socure has created the most accurate identity verification and fraud prevention platform in the world. Trusted by thousands of leading organizations—from top banks and fintechs to government agencies—we solve real, high-impact problems at scale. Come join us!
Head of TPM & Strategic Delivery
Socure is at a platform inflection point. We’ve built RiskOS - an industry-defining orchestration layer for fraud, identity, and compliance - and now we’re scaling its adoption across hundreds of customers. As Head of Technical Project Management (TPM) & Strategic Delivery, you’ll architect the delivery strategy and team that gets us there.
Your Mandate
Build and lead a team of TPMs responsible for platform migrations, product rollouts, and cross-functional delivery
Own the execution strategy for deprecating the legacy ID+ platform and scaling RiskOS adoption
Partner with Product, Engineering, Solutions, and Customer Success to build a delivery engine that drives business outcomes
Establish a data-driven operating rhythm and internal delivery tooling
Support other centers of excellence reporting requirements on delivery and on-going implementations
Smooth the delivery curve for the new product launches, upgrades, roll-outs of new features
This is not a customer success/account management role - the focus is platform-wide execution, process design, and cross-functional orchestration of delivery outcomes. However, vast majority of this team’s work is delivery and experience for the customer
Platform Migrations: Design and manage the phased rollout of RiskOS across hundreds of customers/accounts, including sunset strategy for Socure legacy platform.
Product Launches: Partner with Product and Solution Consultant teams to translate roadmap features into standardized rollout playbooks and go-live plans.
Own tooling strategy across Jira, Notion, and internal delivery dashboards. Integrate customer-specific delivery plans into unified portfolio tracking.
Build feedback loops and insights using AI to forecast delays, flag at-risk implementations, and optimize resource allocation
Leverage GenAI and internal intelligence tools to automate repetitive delivery tasks, contractual deliverables, QBR reporting, and project health insights
Success Metrics
Operationalize platform migration for hundreds of customers to RiskOS platform
Cut platform implementation time in half through standardized delivery ops
Launch new products and modules with successful customer adoption with best in class delivery
Build and scale a high-performance TPM team
Ideal Background
15+ years in TPM, product ops, or strategic delivery at scale-up B2B SaaS orgs
10+ years experience with a proven track record of leading cross-functional platform transformations at scale in B2B SaaS.
Led platform transformation or migration programs impacting $150M spanning over thousands of customers in ARR
Strong fluency in AI/ML-powered internal tooling and analytics workflows; experience deploying GenAI to improve delivery or customer-facing operations is a plus
Built and scaled high-output program teams and operational processes
Deep understanding of technical concepts and ability to influence engineering/product to adopt changes in their delivery process for continuous improvement of the customer facing delivery teams
Why This Is Career-Defining
You’ll own the engine that transforms how 2,800+ companies adopt Socure’s platform. Your team will sit at the intersection of platform transformation, customer success, and product execution - with measurable impact across fraud prevention, public sector readiness, and financial infrastructure.
Socure is an equal opportunity employer and values diversity of all kinds at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Socure is solving what was once considered unsolvable. Our mission is to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.
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