Customer Support Specialist I
Skills
- 2+ years in patient-facing administrative or clinical support roles
- Proficiency with helpdesk software (e.g., Zendesk) and quick learner of new systems
- Strong verbal and written communication skills
- Excellent multitasking, problem-solving, and attention to detail
- Experience working remotely for at least one year
- Familiarity with CRM tools (Zoho) and digital ordering platforms (Parachute, MDSave) is a plus
- Ability to actively listen, empathize, and maintain a customer-centric approach
Responsibilities
- Work with patients to obtain corrected or missing documentation
- Review and process durable medical equipment and diagnostic orders
- Follow up with patients who are missing documentation or need to submit diagnostic testing
- Notify patients when orders cannot be fulfilled and provide next steps
- Manage patient and order flow from third-party ordering platforms
- Schedule, reschedule, and cancel appointments using office scheduling software
- Verify insurance information with patients and provide necessary guidance
Education
- High school diploma or equivalent required
- Some college or relevant coursework preferred but not required
Benefits
- Company-paid medical, vision, and dental premiums (100% covered)
- Option to participate in medical and dependent care FSAs
- 401(k) plan with matching: fully match up to 3% and 50% match from 3% to 5% of salary
- Paid Time Off per company policy
- Commuter benefits for Seattle-based employees
- Remote-friendly work model with a collaborative company culture
Average salary estimate
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