Customer Experience Operations Specialist
The OPS CX Support Specialist plays a key role in supporting warehouse operations and customer experience initiatives. This role involves managing complex claims, high-risk orders, and time-sensitive shipping issues, while partnering with cross-functional teams to ensure seamless fulfillment and returns. The ideal candidate thrives in a fast-paced environment and is passionate about delivering high-quality service.
Key Responsibilities
Operational Support
- Process complex customer claims, chargebacks, and high-risk fraud orders
- Monitor warehouse/OPS channels to support address changes, intercepts, and short shipments
- Troubleshoot return and fulfillment issues in collaboration with internal teams
- Conduct outreach related to out-of-stock items and delayed shipments
- Compile and share weekly reports on damages and customer product feedback
- Support fraud approvals and risk management processes
- Assist with lost package investigation and risk assessment
Customer Experience Support
- Provide personalized service across email, chat, SMS, and social media
- Strengthen customer loyalty and VIP engagement
- Communicate and enforce company policies with professionalism
- Track and update customer issues in real time
- Relay customer insights and trends to cross-functional teams
Skills, Knowledge and Expertise
Required Skills & Experience
- 2+ years of experience in e-commerce, customer service, or retail
- Strong problem-solving, organizational, and communication skills
- Proficient in Excel or Google Sheets
- Familiarity with CX platforms (Kustomer experience a plus)
- Experience with fulfillment operations, claims processing, and fraud prevention
- Flexibility to support occasional evening or weekend needs
- Bachelor’s degree preferred
Benefits, Culture and Perks
- Full Access to LinkedIn learning
- Employee Discounts
Perks (HQ Location)
- Free weekly catered lunch at HQ – M/T/W/Th
- Dog-Friendly office on a Thursday and Friday
- Free Swag Giveaways
- Annual Holiday Party
- Annual Summer Party
- Invitations to pop-ups and other company events
- Complimentary daily office snacks and beverages
Compensation: $24.00 / hour
Manage the overall operations and team of the H&M store in Santa Fe Place, driving customer engagement and commercial success.
FAR.AI is looking for a strategic and hands-on Chief Operating Officer to lead operations and scale their impactful AI safety research organization.
Serve as a strategic Executive Assistant to the CEO at The Baylor Line, managing communications, operations, and projects with discretion and leadership in a hybrid nonprofit setting.
Expeditors is looking for a detail-oriented Transportation Operations Coordinator to manage logistical activities and optimize transportation performance during night and weekend shifts.
Lead housekeeping operations as Director at Limelight Mammoth, driving excellence in guest service and team leadership.
Nexmos Design seeks a skilled Event Coordinator in San Antonio to manage all aspects of event planning and execution, ensuring smooth and successful outcomes.
Support complex surgical and procedural scheduling at Emory Healthcare to ensure seamless care coordination and resource utilization.
Support the Nevada State Contractors Board as a full-time Records Clerk handling document processing and customer service duties.
Seeking a highly organized and experienced General Manager to lead HOA operations and foster community and board relationships for a leading management company in Irving, TX.
Experienced Electrical Estimator needed at Titan Electric to deliver precise cost estimates and support project success in a collaborative, growth-oriented environment.
Experienced healthcare leader wanted to spearhead quality transformation and value-based care improvements as Director of Quality Transformation in Greensboro.
Athletico is looking for a dedicated Clinic Manager in Pikesville, MD to lead clinical operations and foster growth in a patient-centered environment.
Support Stream Realty’s Property Management team with administrative, financial, and tenant service tasks as a Property Administrator based in Houston, TX.
Skims is a manufacturer and retailer specializing in undergarments and loungewear designed to enhance body shape, offering a variety of bodysuits, shapewear, and underwear in styles and shades that cater to different body types.
2 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
