Strategic Writer, Communications and Marketing

About us

• At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London.

• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

• Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. 

What you'll do

• Craft market-facing stories with technical depth — Own the content development lifecycle from idea to launch, including program management, SME interviews, writing thought leadership and technical blog posts, art-directing visuals, publishing in CMS, and shaping the amplification strategy across channels.

• Shape internal communications with editorial excellence — Draft, edit, and publish employee-facing content that keeps our brand voice consistent, clear, and engaging for all stakeholders.

• Lead social storytelling — Drive authentic, modern conversations by ensuring every piece of content is social-first, distributed effectively, and resonates across platforms.

• Experiment with new formats — Explore AI tools and innovative mediums (e.g., turnkey GPTs, interactive content, web apps) to accelerate creation and pioneer fresh ways of engaging audiences.

• Measure and optimize impact — Track and report on engagement across all content types to refine our strategy and raise the bar on effectiveness.

What you'll bring

• 5+ years of communications or marketing experience.

• Great, creative writer with technical depth — able to translate complex concepts into simple ideas that resonate with both expert and general audiences.

• Deep understanding and love of social — strong POV on how to generate authentic conversations that cut through noise and build our audience.

• Scrappy, entrepreneurial storyteller — able to cover a wide range of areas - (e.g., thought leadership, product news, social campaigns).

• Strong program and time management skills.

• Good judgement as you will have a lot of freedom to experiment.

Sample projects

• Draft an op-ed about some of our latest product innovations.

• Develop a single slide metrics tracker that shows how our content is moving through development.

• Post to our social channels in response to the latest developments in AI.

Even better...

• Experience creating AI content.

• Strong data + analytics orientation.

• Experience driving engagement on social media channels.

Our values

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

• Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

What we offer

We want our benefits to reflect our values and offer the following to full-time employees:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension) with Sierra match

• Parental Leave

• Fertility and family building benefits through Carrot

• Lunch, as well as delicious snacks and coffee to keep you energized 

• Discretionary Benefit Stipend giving people the ability to spend where it matters most

• Free alphorn lessons

These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

Be you, with us

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.