Customer Service Representative, Member Care
Skills
- Strong verbal and written communication
- Empathy and active listening
- Comfort with phone and chat support channels
- Detail-oriented problem solving
- Ability to work in a fast-changing startup environment
Responsibilities
- Handle inbound member calls and chat inquiries about Sidecar Health products and services
- Provide timely, positive, and accurate customer service and issue resolution
- Build rapport with members and maintain strong relationships to understand needs
- Document interactions and follow standard policies and procedures
- Escalate complex issues appropriately and coordinate follow-up
Education
- High school diploma or equivalent required
- Bachelor’s degree preferred
Benefits
- Market-based compensation with location adjustments
- Opportunities for growth within a rapidly scaling startup
- Collaborative, mission-driven team environment
- Training and development for member-facing roles
- Equal opportunity employer committed to diversity
Average salary estimate
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