About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Resiliency Analyst will serve as a Subject Matter Expert (SME) in the areas of Risk Management (RM), Business Continuity (BC), Disaster Recovery (DR) and Crisis Management (CM). The Resiliency Analyst will ensure BCM components are developed and maintained in compliance to the Company’s ISO-driven Policy and Associated Standards which document and exercise plans/strategies necessary to recover from a disaster or business interruption. The Resiliency Analyst will work closely with IT and business partners at all levels within the organization to ensure operational resilience through planning, exercising, and during real-time events.

Further, the Resiliency Analyst will promote a culture that is aligned to SHI's culture, policies and processes. The Resiliency Analyst will work with business partners to identify and assess risk, as well as assist in establishing appropriate controls and preparedness efforts to sustain the protection of SHI’s brand and reputation.

The Resiliency Analyst will report to the Resiliency Manager and will assist in the enhancement of the Risk and Resiliency Program. Where appropriate, the Resiliency Analyst will work on process improvement initiatives.

Role Description

• Support the development, communication, and training of the Business Continuity Management (BCM) program.

• Ensure BCM activities align with current standards, policies, and regulations.

• Assist in implementing and overseeing BCM programs, focusing on risk mitigation and effective controls.

• Develop and present BCM reports, metrics, and data visualizations for management.

• Serve as a BCM subject matter expert and liaison with business partners.

• Collaborate to create, update, and test BC/DR/CM plans; conduct business impact analyses.

• Support crisis management planning and incident response.

• Review and maintain internal BCM documentation, website content, and standards.

• Assist with audits, assessments, governance reviews, and tool administration.

• Train users and ensure quality data in BCM systems.

• Support readiness initiatives for business disruptions and produce timely, accurate deliverables.

Behaviors and Competencies

• Critical Thinking: Can analyze and interpret data to inform decision-making, and propose solutions based on logical reasoning.

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Following Instructions: Can accurately interpret instructions, identify potential issues, and execute tasks without requiring constant supervision.

• Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled.

• Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.

• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

• Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

• Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.

Skill Level Requirements

• Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Basic

• Ability to read, interpret, and improve technical instructions/manuals, troubleshooting guides, and other technical documentation - Basic

• The ability to use diagramming tools such as Visio, LucidChart, and Asana - Basic

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• 3+ years of experience with Business Continuity (BC), Disaster Recovery (DR), and Crisis Management (CM) planning and execution within a formal BCM program at a medium to large enterprise

• Strong knowledge of risk management and business continuity standards and best practices, including governance frameworks such as ISO 31000, ISO/EIC 27001, and ISO 22301

• Proven experience in developing disaster recovery plans (DPRs), creating run-books, an coordinating comprehensive end-to-end DR exercises

• Solid understanding of network infrastructure, server environments, and application ecosystems commonly found in modern data centers

• Practical experience with Governance, Risk, and Compliance (GRC) platforms, BC/DR planning tools, and emergency notification systems. Familiarity with ServiceNow and OnSolve is a plus

• Willingness to travel up to 25% of the time to engage with internal business units and conduct vendor assessments

• Flexibility to work extended hours, including evenings and weekends, and to respond on short notice during incident management or special project execution

The estimated annual pay range for this position is $70,000 - $100,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status