Staff Technical Program Manager - job 1 of 14

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Product Engineering Program managers who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the processes. 

What you get to do in this role: 

• Drive end-to-end program management for Functional architecture review board meetings and forward deployed engineering initiatives, including planning, execution, and delivery.  

• Facilitate functional architecture review board (FARB) processes, ensuring documentation, stakeholder alignment, and timely decisions.  

• Organize and lead recurring program syncs, take detailed meeting minutes, and track action items to closure.  

• Partner with engineering and product teams to manage dependencies, risks, and milestones across key initiatives  

• Build dashboards and reporting mechanisms to communicate program health, risks, and progress to leadership. 

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Leads (or significantly contributes to) large, cross-functional initiatives – and creates successful outcomes 
• Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization. 
• Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others 
• Experience working on with customers and being able to negotiation and resolve conflicts 
• Deliver solutions and strategies while mitigating or removing obstacles. 
• Experience utilizing software to keep projects organized, track metrics, and report on progress. 
• Familiarity with FARB, FDE, and CRM systems. 
• Experience supporting customer-facing programs or enterprise platform initiatives. 
• Comfort with ambiguity and ability

Basic Qualifications:

• 8+ years of project/program management experience in mid/large size companies

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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