Sr. Dir., IAM

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

We are seeking an experienced and visionary Senior Director of Identity and Access Management (IAM) to lead our global IAM strategy and operations. This role is critical to ensuring secure, seamless, and scalable identity solutions across the enterprise. The ideal candidate will have deep expertise in IAM technologies, strong leadership skills, and a proven track record of driving enterprise-wide identity programs in complex, cloud-first environments.

Why Join Us?

• Lead a mission-critical function in a global tech enterprise in a high velocity, scaling organization.
• Drive innovation in identity security and digital transformation.
• Collaborate with top-tier security and technology leaders.
• Join a premier company leading the frontier in Enterprise AI while changing how the world works

Key Responsibilities

Strategic Leadership:

• Define and execute the enterprise IAM strategy aligned with business objectives, security requirements, and regulatory compliance.
• Drive modernization initiatives, including Zero Trust, passwordless authentication, and identity governance automation.

Program Ownership:

• Oversee the design, implementation, and management of IAM platforms, including Identity Governance & Administration (IGA), Privileged Access Management (PAM), and Access Management (SSO/MFA).
• Lead IAM development efforts integrating the various internal technologies into
• Ensure IAM solutions integrate seamlessly with cloud (Azure AD, AWS, GCP) and on-prem environments.
• Manage vendor relationships and evaluate emerging IAM technologies.
• Lead program meets operational commitment, compliance mandates, and KPI targets.

Risk & Compliance:

• Establish policies and controls to meet compliance requirements (SOX, GDPR, HIPAA, etc.).
• Partner with internal audit and risk teams to ensure IAM processes are auditable and effective.

Team Leadership:

• Build, lead, coach, and foster a high-performing global IAM team, fostering a culture of innovation, accountability, and continuous improvement.

Collaboration:

• Partner with Security Architecture, IT, and Product Business Units to enable secure digital transformation.
• Act as a trusted advisor to senior leadership on identity-related risks and opportunities.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 15+ years in larg-scale Information Security with proven experience managing scaled enterprise IAM programs in large, complex organizations.

Technical Expertise:

• Deep knowledge of IAM standards and protocols (SAML, OAuth, OIDC, SCIM).
• Hands-on experience with leading IAM platforms (Okta, SailPoint, CyberArk, Azure AD)

Leadership Skills:

• Strong executive presence and ability to influence at all levels.
• Excellent communication and stakeholder management skills.

Preferred Skills:

• Experience implementing Zero Trust and passwordless strategies.
• Familiarity with DevSecOps and CI/CD integration for IAM.
• Certifications: CISSP, CISM, or equivalent.
• Education: Bachelor’s degree in Computer Science, Information Security, or related field (Master’s preferred)

JV19

For positions in this location, we offer a base pay of $225,200 - $394,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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