Senior Executive Writer | Market Intelligence | Messaging Strategist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking a highly motivated and strategic leader to join our team as Senior Executive Writer | Market Intelligence | Messaging Strategist.  In this role, you will be responsible for shaping how we communicate the future of enterprise technology.  

You will bring together competitive intelligence, customer insights, and market trends to create differentiated, compelling narratives for executive audiences. This role requires a mix of strategic thinking, creativity, and resilience, with the ability to influence senior leaders and distill complexity into simple, memorable messages. 

What you get to do in this role:  

• Partner with Chief Transformation Officers to develop differentiated narratives that articulate ServiceNow’s value, creating compelling narratives and shaping thought leadership  

• Lead sessions with Chief Transformation Officers and cross-functional teams to surface customer perspectives, competitor positioning, and market trends to identify opportunities and risks 

• Serve as an internal thought partner, testing new ideas, iterating based on feedback, and fostering innovative approaches to communication 

• Influence and collaborate with teams across the Transformation Office, Events, and PR/Communications 

• Operate in a fast-paced, executive-level environment, managing multiple high-visibility projects with strategic impact 

Qualifications: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.   

• 15+ years of relevant work experience in management consulting/IT, experience crafting high-impact customer-facing narratives for senior executives in enterprise technology with a focus on AI and other technological advancements in the SaaS or tech industry. 

• Strong technical knowledge of ServiceNow competitive landscapes and deep understanding of enterprise SaaS platforms like ServiceNow 

• Executive level communications. Storytelling and deep experience driving narratives with tech leaders 

• Demonstrated ability to simplify complex concepts into compelling narratives including developing executive presentations and thought leadership 

• Experience facilitating workshops or executive-level sessions. 

• Strong track record as a team player in a highly matrixed environment with a strong collaborative ability to work with others across the org chart. 

• Knowledge of ServiceNow products and the Now Platform® a strong plus. 

• Entrepreneurial mindset; self-starter comfortable working in ambiguity.  

• Resilient, open to feedback, and able to iterate ideas quickly. 

• Passion for technology, curiosity about industry trends, and ability to anticipate market shifts. 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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