Manager, Software Engineering Management - job 1 of 13

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

• Manage automation product development activities  

• Work with product management, design, support and other dev teams to create high-quality solutions  

• Manage daily activities of the data center automation development team  

• Lead the team to solve difficult and sometimes ambiguous problems  

• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team  

• Lead the team to develop ServiceNow scoped applications using the platform's functionality

• Integrate third-party systems with ServiceNow, including MID server, public cloud, web services (REST), and SSH actions

• Lead the engineering team to create and maintain API and data integrations between ServiceNow and other services

• Develop applications and integrations using the ServiceNow platform with new and existing technologies

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

• Experience with open-source tools and agile development environments  

• Fluency in one or more relevant programming language (Java, Python, Shell, JavaScript)  

• Ability to execute a project based on our priorities, context, risks and desired outcomes  

• Guide to troubleshoot difficult technical issues  

• Work integrally with network, hardware, systems, automation and software engineering teams throughout the company, pushing the envelope of cloud computing

• Work in technically complex and ambiguous environments, challenge status quo and use ServiceNow own product in innovative ways

• Strong personal commitment to quality and customer service  

• ServiceNow Application Developer Certification  

Basic Qualifications:
 

• 6+ years of experience with technologies relevant to SN and strong coding and application design abilities

• 6+ years of application development experience using the ServiceNow platform 

• 1+ year of experience managing a software development team

• 3+ years of experience building automation solutions for configuring hardware devices in data centers, leveraging the ServiceNow platform and integrating with various technologies

FD21  

For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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