Director of Professional Services

Seqera exists to advance science for everyone through software

We provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. The journey began a decade ago with Nextflow — open software that helps over 100,000 global scientists analyze and process data, with more power and flexibility than ever before.

Today, Seqera consolidates fragmented data and diverse computing resources into a unified platform. Our modern biotech stack is trusted by over 150 leading life sciences organizations. Empowered with modern software engineering, organizations conduct science faster, on larger datasets, and with more confidence. Seqera accelerates discoveries in an open world.

Would you like to be a part of a company with a bigger purpose and make it successful with your own ideas? If yes, keep reading!

About the role

Seqera is looking for a unique individual to lead our Professional Services (PS) team. This high-profile role offers the opportunity to work with the Chief Customer Officer and our CX leadership team to define the future direction of Seqera's services business.

You will be responsible for leading a team of scientifically strong and technically deep Solution Delivery Managers and Technical Architects, as well as coordinating the work of bioinformaticians on our Scientific Development team to deliver exceptional results for our customers.

This is a player-coach role. You will lead the team while also being deeply hands-on with selling services, delivery oversight, and customer engagement. Your leadership will be demonstrated not only through strategic direction and team development, but also through direct contributions to high-profile projects.

In addition to service delivery and team management, you will also be deeply involved in the ongoing development and improvement of our PS methodology and pre-sales processes. This includes developing implementation playbooks, crafting services-sales materials, building pre-sales materials, and driving the generation of proposals and Statements of Work (SOWs).

Seqera is a deeply technical platform used by bioinformaticians and DevOps professionals in Life Sciences. To succeed in this role, you must bring strong technical acumen, Life Sciences domain knowledge, and the ability to understand complex scientific concepts and workflows. You should have a track record of partnering with Pharma and Biotech organizations, building trusted relationships with both scientists and IT stakeholders. Experience leading technical enterprise software implementations and managing distributed teams to deliver results is essential.

You will thrive in the dynamic environment of an early-stage software company where tools, processes and methodologies are still evolving, and you must be excited by the opportunity and responsibility to shape our team, our offerings, and our processes as we grow.

What You'll Do

• Strategic Vision: Collaborate with the CX leadership team to formulate and execute a strategic vision for Seqera's Professional Services.

• Team Leadership: Provide hands-on leadership for our Solution Delivery Managers and Technical Architects.

• Cross-Functional Collaboration: Coordinate closely with our Scientific Development team, as well as Sales, Product Management and Engineering, to ensure seamless and high-quality customer delivery.

• Methodology and Process Design: Partner with CX and Sales leadership to create and refine our services and pre-sales methodologies and tools, ensuring adherence to best practices throughout the customer lifecycle.

• Project Management: Oversee project deliverables, timelines, and budgets to ensure alignment with customer expectations. Act as the primary escalation point for resolving delivery challenges. Be prepared to roll up your sleeves and engage directly in customer and program management.

• Sales Support: Collaborate with Sales and CX teams to develop pre-sales assets, SOWs, and proposals. Actively participate in sales opportunities to position services and ensure project scope aligns with customer needs.

• Operational Oversight: Manage key operational aspects including staffing, cross-team utilization, project risks, and financial performance.

About you

• Degree in Computer Science, Bioinformatics, Biotechnology, Bioengineering, or a related technical field.

• 5+ years of client-facing software implementation experience, with demonstrated success managing complex technical enterprise software projects.

• 3+ years of experience managing a Professional Services team, with a proven ability to lead and grow teams with diverse skillsets from project management, to technical and scientific domain experts.

• Hands-on experience with Life Sciences R&D processes, ideally including working directly with bioinformaticians as users.

• Comfortable operating as a player-coach, balancing team leadership with hands-on contribution in delivery and customer engagement.

• Experienced in matrixed team leadership, including managing delivery through cross-functional resources outside of direct reporting lines.

• Experience in services sales, including proposal development, SOW creation, client negotiations, and Change Orders.

• Independent, adaptable, and thrive in a fast-paced startup environment.

• Excellent communication skills across verbal, written, and presentation formats.

Don’t meet every single requirement? At Seqera, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role and your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What will you find working at Seqera?

• Flexible working hours and remote-friendly culture.

• International working environment with more than 25 nationalities.

• Passionate & talented team.

• Continuous skills development.

• Team retreats and bonding activities.

• A culture where your opinion is valued and your decisions have a real impact on the industry.

• Excitement of a fast-growing startup in a constantly changing environment.

Great benefits

• Time off: 20 days for vacations per year, 3 days given by Seqera in December of 2024, and the national/public holidays according to your location.

• Equity

• Private health insurance with United Healthcare, dental with Delta, and vision coverage from Vision Service Plan.

• Private life insurance with Lincoln

• Investment app with Vestwell (401K)

• Home office equipment (valued over 1,000 USD)

• Subscription to Oliva, Mental Health App

• Learning and development budget per year (1,000 USD)

You should know

Seqera is proud to be an equal-opportunity employer. However you identify or whatever your journey to this point, we welcome all candidates to apply for the position that inspires them. Come join us and help us build a global company that everyone is proud to be part of.

As we scale, we constantly improve our in-office and WFH environments and learn to help everyone have the best setup for our company's success and your personal development while always keeping the human touch in every aspect of our lives.

Why join us?

By learning from and with each other, we ensure our ability to drive innovation and make better decisions toward our mission. Most importantly, our culture provides a genuinely fun, inclusive, and challenging environment that will allow you to grow while making a huge difference in human health and beyond.