POOL OPERATIONS MANAGER (GUITAR)

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Responsibilities

Under the direction of the General Manager, the incumbent is responsible for the operation of the venue, ensuring the utmost level of guest service & team member performance, and development of innovative service enhancements.  Duties include but not limited to:

ESSENTIAL JOB FUNCTIONS:

May include but are not limited to:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Lead and support the venue in the achievement of their financial and operationaltargets via effective organizational development, policy and procedural development, and appropriate team member training activities.
• Clearly demonstrate to guests and team members a commitment to service excellence through the effective implementation and delivery of the 5F’s Standards at all times.
• Foster a winning, solution-oriented work environment, motivating and engagingteam members to continuously deliver the best possible service to our guests.
• Develop, implement and monitor initiatives designed to achieve profitable results and superior service in all facets of the pool complex.
• Support career growth and development to ensure the continual success of the
• Reviews Daily Events Reports for functions and reservations for the day.
• Inspect the pool complex daily and ensure that all facilities and equipment are in excellent working condition and meet all regulatory requirements.
• Adjust offerings as appropriate based upon guests demand and relevant marketing information/costs.
• Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
• Comply with all internal policies and procedures.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree in Hospitality/Management and a minimum of 2-4 years of relevant management experience required or the equivalent combination of education and experience. 
• Advanced knowledge of the principles and practices within the Food & Beverage/Hospitality profession required.
• Must have experience in leading professional hospitality teams.
• Proven track record in business management, purchasing and recordkeeping.
• Must possess excellent organizational, communication, and multi-tasking skills.
• Project management experience required.
• Possess well developed customer service techniques and interpersonal skills to effectively communicate with pool guests.
• Must possess excellent verbal and written communication skills and ability to quickly and accurately perform mathematical computations. Must have ability to compile, compute, and analyze pertinent data needed for reports, create written and financial reports and work with the POS systems.

WORK ENVIRONMENT:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

DisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).