Director of Professional Services

The Director of Professional Services will lead Seeq’s customer delivery function for our process analytics platform across Oil & Gas, Chemicals, and Pharma.

The role owns the Professional Services department, delivery excellence, and partner enablement worldwide—spanning implementation, integration, validation, and advisory services—to accelerate time‑to‑value, scale high‑impact use cases, and expand customer lifetime value in regulated and mission‑critical operations. You will build and lead a high‑performing global organization, standardize delivery methodologies and packaged offerings, and drive cross‑functional alignment with Sales, Customer Success, Support, Product, and Finance.

Essential Duties and Responsibilities

• Own global Professional Services strategy operating model and deliver predictable quarterly performance.
• Build and scale a global Professional Service organization (implementation, solution architecture, data engineering, project/program management, technical services) with regional leadership and a light PMO.
• Establish standardized delivery methodologies and packaged offerings tailored to process industries (e.g., utilities/energy optimization, asset health, golden batch, yield/throughput, emissions monitoring, deviation/RCA, digital operator workflows).
• Drive forecasting and capacity planning (hiring, subcontractors, partners), optimizing utilization, realization, attach rate, rates, and delivery mix across regions and segments.
• Partner with Sales and Solutions Engineering on scoping, SOWs, pricing, and deal reviews; improve win rates and deal quality while reducing delivery risk (fixed‑fee and T&M).
• Collaborate with Customer Success, Support, and Product to ensure seamless handoffs, measurable adoption, and scale‑out from pilot to multi‑site/global rollout.
• Build and manage a partner ecosystem (industrial SIs, EPCs, OT vendors, regional specialists); define enablement, certifications, QA, and a blended delivery model.
• Implement and mature PS tooling and analytics (PSA, CRM, project accounting) for visibility into pipeline, backlog, profitability, resourcing, delivery health, and outcomes.
• Define and enforce delivery governance (executive steering, change control, risk/issue management, escalation handling, lessons learned), with attention to safety and operational continuity.
• Launch continuous improvement and automation (templates, accelerators, validated integrations, migration/upgrade playbooks) to improve speed, quality, and margin.
• Serve as executive sponsor for strategic accounts; represent Services in key customer meetings, steering committees, and executive QBRs.

• 10+ years in Professional Services or Consulting for enterprise SaaS or industrial software.
• 5+ years leading multi‑region/global delivery teams.
• Proven ownership of a Services Division with consistent achievement of revenue, margin, utilization, and delivery KPIs.
• Deep experience designing delivery methodologies, standard packages, and governance for complex, multi‑workstream programs in process manufacturing environments.
• Strong familiarity with process/OT data and control layers: data historians, DCS/SCADA, MES/LIMS, batch records.
• Expertise in scoping/SOWs, pricing, change control, and project accounting for greenfield and brownfield plants across on‑prem, hybrid (including air‑gapped), and cloud deployments.
• Operational rigor with PSA/CRM and project accounting tools; data‑driven approach to resourcing, pricing, and portfolio management.
• Strong cross‑functional leadership with Sales, Customer Success, Support, Product, and Finance; executive presence with operations, engineering, IT/OT security, and quality/compliance stakeholders.
• Exceptional people leadership: recruiting, coaching, succession planning, and building inclusive, high‑performance teams across time zones in a global capacity.
•  Ability to travel 25–40% globally for customer engagements, partner enablement, and team leadership.

Preferred Qualifications

• Hands‑on familiarity with common industrial platforms (historians, MES, advanced analytics/ML) and integration with ERP/CMMS/QMS.
• Experience scaling partner‑led delivery and certification programs with industrial SIs/EPCs/OT vendors.
• Domain breadth across upstream/midstream/downstream O&G, commodity/specialty Chemicals, and Pharma/biotech.

About Seeq

Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments.

We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability.

We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work.

The Perks of Working at Seeq

• Competitive salary plus bonus and equity incentives
• $190,000 USD base salary
• Benefits:
• 12-week paid Seeq family leave
• Unlimited PTO
• Internet and mobile phone reimbursements
• Medical benefits
• Group term life insurance
• Short-term and long-term disability insurance pre-tax benefits
• Voluntary vision and dental (ortho)
• Vacation bonus program
• Employee Assistance Program
• Generous home office allowance
• The best co-workers (we've analyzed the data, so we know it's true.)
• Pet-friendly workspace (your dog will be so happy to have you home)
• You love your job!

Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas.