Solutions Engineer

About us

SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. We are on a mission to make powerful search easy for enterprises across the globe. Our products are used by 600+ brand-name customers. The search market is growing fast. We are self-funded, profitable, and uniquely positioned to continue leading the search market for many years to come.

Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new / creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize work-life balance and strive to promote an energizing and healthy environment.

Our Values

• Ownership

• Lead Humbly

• Results Focused

• Customer Obsession

• Embrace and Drive Change

• Innovation and Continual Improvement

About the Role

Do you have a knack of figuring things out with very little information? Have you ever developed a technical solution from the back of a cocktail napkin? Does the idea of joining a newly formed Solution Engineering department sound exciting? If you’ve answered ‘yes’ to these three questions, please read on!

Over the past twelve months, we’ve made considerable investments in our Engineering, Marketing, Sales, and Implementation teams. We’re now hiring a Solutions Engineer for our newly formed post-sales Solutions Engineering team. In this role you’ll be responsible for the technical onboarding of our Search product, writing custom code to integrate our solutions within our client’s environments to ensure seamless implementations.

As a founding member of our Solutions Engineering team, you’ll also help build and mature our Solutions Engineering practices. One day, you might document technical solutions, the next day you might develop and refine our implementation process. From a technical perspective, you’ll need a deep understanding of cloud technologies, be comfortable with full-stack engineering, and specialize in UI development.

Apply today! Your resume will be reviewed by a human - everyone who applies will hear back from us!

What You Will Do

• Lead Technical Onboarding: Guide clients through the technical aspects of onboarding our Search product, ensuring a smooth and efficient process.

• Create Custom Code: Write and maintain custom code to integrate our solutions with client systems, tailored to meet specific client needs.

• Leverage UI Expertise: Utilize your knowledge of front-end technologies to design and implement reliable solutions. You’ll have an opportunity to lead UI development on our Solutions Engineering team.

• Research Solutions: Quickly research and develop innovative solutions to address client challenges and improve our product offerings.

• Support Clients: Provide technical support and troubleshooting assistance to clients during and after the onboarding process.

• Continually Learn: Stay up-to-date with the latest technologies and industry trends, continuously enhancing your skills and knowledge.

• Collaborate: Work closely with our product, engineering, and sales teams to ensure client success and drive product improvements.

What You Must Have

• About 3+ years of engineering experience, ideally in a customer facing role.

• Familiarity with modern UI technologies (e.g., React, Angular, Vue.js).

• Experience in a client-facing role with a strong customer service orientation.

• Experience developing in CMS technologies, preferably Drupal a plus.

• Excellent programming skills, with experience in languages such as Python or JavaScript.

• Demonstrated ability to write clean, efficient, and maintainable code.

• Strong problem-solving skills and the ability to think creatively to develop solutions.

• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.

• Ability to learn new technologies quickly and independently.

• Strong organizational skills and the ability to manage multiple projects simultaneously.

• Experience with cloud platforms AWS, Azure, and GCP is ideal.

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• Ideally, experience with search technologies (Solr, Elasticsearch, etc.) and/or familiarity with Web crawling and data extraction.

What's In It For You

• 🌍 Remote-First: We're a diverse team spanning the United States and India, with collaborative workspace in Los Angeles, CA.

• 💰 Competitive Compensation & Stock Options: We want you to share in our success. As a team member, you'll have the chance to become a shareholder.

• 🌱 401k Match: We offer a 4% match on 401k contributions to help you save for the future.

• 💉 Healthcare Benefits: Your health matters! We've got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employee-only premiums.

• 🌴 Paid Time Off: We value work-life balance - enjoy 26 days off per year.

• 🚀 Exciting Growth Opportunities: We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career.

Pay Transparency

• Base Salary: The initial OTE for this role is estimated to range from $115,000 to $130,000.

• Salary Structure: Our salary ranges are determined by market analysis and are designed to evolve with job performance over time.

• Additional Benefits: Beyond base salaries, SearchStax employees enjoy a comprehensive benefits package, with potential for equity and performance-based bonuses.

Additional Information

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that SearchStax upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company.

SearchStax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

The E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to https://www.e-verify.gov/.