Scheduling Coordinator
Client
Our client is a fast-growing transportation company dedicated to providing reliable, safe, and efficient services across various industries.
Role Overview
Our client is seeking a dedicated and detail-oriented individual to confirm doctors’ appointments and schedule medical assistance transportation for their clients. This is a critical role that ensures timely and accurate communication between medical providers and transportation services, all while providing excellent customer service.
Location
Fully-Remote (Work from Home), 8:30 AM – 5 PM EST.
Key Responsibilities
Confirm Doctor’s Appointments
Call doctors' offices to confirm appointments for the next day, ensuring all necessary details are verified.
Communicate the patient’s name and appointment time, without disclosing medical reasons.
Schedule Medical Assistance Transportation
Coordinate with medical assistance programs to arrange transportation for patients to and from medical appointments.
Provide necessary patient information (e.g., mobility issues, bed sores, etc.) to transportation providers, while maintaining confidentiality and adhering to data protection standards.
Be prepared to spend extended periods on hold with transportation providers, ensuring appointments are scheduled efficiently.
Requirements
Minimum 1 year of experience in a customer service or administrative role, preferably involving phone-based tasks or scheduling.
Attention to Detail: Ability to accurately confirm appointments and communicate effectively with medical providers and transportation services.
Communication Skills: Strong verbal communication skills to manage phone interactions professionally, even during long hold times.
Organisational Skills: Ability to manage multiple appointments and transportation schedules simultaneously.
Reliability: This position involves repetitive tasks that require a high level of consistency and attention to detail.
Confidentiality: Maintain patient confidentiality at all times in compliance with privacy regulations.
Technical Proficiency: Comfort with using phone systems, scheduling software, and basic data entry tools.
Proficient in using scheduling software (experience with Traumasoft preferred).
Familiarity with Medicaid transportation processes and county medical assistance programs is highly desirable.
Ideal Candidate
Comfortable with repetitive tasks and spending time on the phone.
Patient and persistent, especially when dealing with hold times.
Strong organisational skills to manage various scheduling tasks efficiently.
Ability to work independently and follow established processes.
What Success Looks Like
Accurate confirmation of daily appointments with minimal errors.
Efficient coordination of transportation services, ensuring patients arrive on time.
Consistent and professional communication with both medical providers and transportation partners.
Effective multitasking and reliability in managing repetitive scheduling duties.
Opportunity
This is an excellent opportunity for someone looking to work remotely and contribute to an essential service in the healthcare industry. If you're ready to take on a role that requires patience, organisation, and excellent phone communication, apply today to make a meaningful impact on patient care and medical transportation services.
Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form
Record a video showcasing your skill sets
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Work remotely for a fast-growing NYC digital agency as a Senior Digital Marketing Analyst, owning paid search and paid social campaign execution, reporting, and optimization to drive e-commerce client growth.
Provide front-line patient access support at OHSU School of Dentistry by managing registrations, insurance verification, payments, and appointment scheduling while delivering compassionate customer service.
UChicago Medicine is hiring a Patient Appointment Coordinator to handle patient scheduling, information verification, and call triage at its Burr Ridge Call Center during daytime hours.
The Oregon Department of Human Services is hiring a bilingual Human Services Navigator in Bend to provide front-desk client assistance, process benefits, and maintain accurate case records.
Mass General Brigham Health Plan is hiring remote Customer Service Professionals to handle member and provider inquiries on benefits, eligibility, and claims while delivering high-quality, HIPAA-compliant service.
UChicago Medicine is hiring a Patient Appointment Coordinator to handle scheduling, verification, triage, and patient communications at the Burr Ridge Call Center.
Provide onsite post-sales software and IT support for HP local accounts, troubleshooting issues and ensuring high customer satisfaction.
Cognizant is seeking a remote Customer Service Representative to manage inbound/outbound inquiries and order management for a foodservice client while delivering high-quality customer support.
MSX International is looking for an experienced automotive technician to serve as a Technical Advisor, providing in-dealership diagnostics, case management, and process improvements across local dealer partners.
Lead the onboarding and continuous enablement programs for SQUIRE's post-sales teams, designing multi-modal curriculum and playbooks to improve adoption and customer outcomes while supporting teams across the U.S., Canada, and the U.K.
Experienced Amazon Connect developer needed to lead ACGR design, implementation, testing and automation for enterprise contact center transformations at Cognizant.
Conifer Health seeks an experienced remote Coding Quality Auditor to perform chart audits, validate coding and abstracted data, and recommend documentation improvements to ensure compliance and accurate reimbursement.
American Specialty Health is seeking remote Seasonal Customer Service Representatives to deliver timely, courteous support for members and partners of its fitness programs.
Canary Technologies is hiring a Customer Success Enablement Manager to create onboarding, training, and enablement resources that scale CS performance and customer value across a global, product-driven organization.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
