Operations & Supply Chain Manager

Our client is an innovative supply chain consulting agency in the consumer packaged goods (CPG) space, specializing in high-quality products tailored to their niche market. With a strong focus on operational excellence and client satisfaction, they partner with leading brands to streamline processes and deliver outstanding results.

Location
Fully Remote | 8 AM – 4 PM EST

Role Overview

The Operations & Supply Chain Manager will oversee supply chain operations, project timelines, and deliverables while ensuring seamless client communication. This client-facing role requires exceptional organization, professionalism, and strong communication skills to manage expectations and maintain alignment across internal and external teams. The ideal candidate has experience within the CPG space, contract manufacturing, and 3PL environments.

Key Responsibilities

Project Tracking & Operations

• Monitor supply chain operations and project deliverables.

• Track due dates, progress, and ensure alignment with client goals.

• Maintain smooth execution across all active projects.

Client Communication & Follow-ups

• Manage client email communications and follow up on outstanding items.

• Keep clients informed about project updates and next steps.

Stakeholder Management

• Act as the liaison between internal teams and clients.

• Ensure clear expectations and seamless collaboration across stakeholders.

Objection Handling & Issue Resolution

• Handle client concerns calmly and professionally.

• Maintain positive and productive interactions at all times.

Documentation & Reporting

• Record key project details in Google Sheets and project management tools.

• Keep all stakeholders informed with up-to-date information.

Client Calls & Meetings

• Lead client-facing meetings with confidence and clarity.

• Provide project updates, address concerns, and align on next steps.

Qualifications

Experience

• 2+ years of supply chain management or operations experience, preferably within the CPG or cosmetics industry.

• Client-facing experience, with confidence leading client calls and discussions.

Skills

• Fluent in English with excellent verbal and written communication skills.

• Highly detail-oriented and exceptionally organized.

• Proficiency in Google Sheets and adaptability to other project management tools.

• Pleasant demeanor, strong objection-handling skills, and professional presence in all interactions.

• Comfortable working in the adult wellness industry (note: not all clients are in this space).

What Success Looks Like

• Seamless project execution, deliverables completed on time and on track.

• Clear and proactive communication across teams and clients.

• Strong client relationships built on trust and transparency.

• Well-organized documentation that keeps everyone aligned.

• Confident, professional client engagement in every meeting.

Opportunity

This is an exciting opportunity for a proactive, personable Operations & Supply Chain Manager to take ownership of client relationships and project execution in a dynamic, fast-paced industry. If you thrive in client-facing roles, love organizing complex projects, and excel at communication, this role is built for you. Apply now!

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets