Program Manager II - Customer Success Programs

About the role:

Samsara’s Customer Success Programs team drives operational excellence and scalability across our global Sales organization. As a Program Manager II, you’ll play a critical supporting role in executing high-impact initiatives that improve sales productivity, streamline workflows, and drive adoption of strategic go-to-market changes.

This role will work closely with to support programs that evolve and scale our Customer Success strategy, helping ensure Samsara’s post-sales teams are enabled to drive consistent, customer-centric outcomes. These initiatives often span process improvements, enablement rollouts, change management, and tooling enhancements.

The ideal candidate is highly organized, detail-oriented, and proactive. You should be excited to build your program management skills while gaining exposure to a broad range of stakeholders across CS, Revenue Operations, Systems, and Enablement. This is a great opportunity to grow into a high-impact operator while learning how strategic transformation happens inside a high-growth GTM organization.

This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.    

Daniela Reilly is the hiring manager for this role.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

• Support Program Execution: Partner with Senior Program Managers to drive progress on key workstreams, track milestones, and surface risks.
• Analyze and Report Outcomes: Assist in defining KPIs, collecting data, and delivering insights through dashboards and program updates.
• Coordinate Cross-Functional Work: Help coordinate meetings, follow-ups, and communications across Sales, Revenue Operations, Systems, and Enablement teams.
• Document and Improve Processes: Maintain up-to-date documentation and identify opportunities to optimize repeatable workflows.
• Drive Adoption and Change: Support change management efforts, including building communication plans, FAQs, and enablement resources.
• Model Samsara’s Cultural Principles: Be customer-obsessed, inclusive, and relentlessly focused on long-term impact.
• Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices.

Minimum requirements for this role:

• Bachelor’s degree or equivalent practical experience.
• 3–5 years in project management, program management, sales operations, or business analysis (SaaS or GTM experience is a plus).
• Exposure to cross-functional program work and stakeholder communication.
• Comfortable working in a remote environment and able to collaborate effectively across time zones.
• Analytical skills with proficiency in Excel/Sheets and basic data tools (e.g. Looker, Tableau, or Salesforce reporting).
• Excellent attention to detail and follow-through.

An ideal candidate has:

• Familiarity with GTM systems (Salesforce, NetSuite, Gong, etc.).
• Experience supporting change management or enablement efforts.
• Certification or coursework in Agile, PMP, or similar methodologies.
• Experience using AI-powered tools to enhance productivity, streamline program tasks, or uncover insights.