Manager - Manufacturing - job 1 of 3

Location: Fully Onsite in Columbus, OH.

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Shift: Monday-Friday, 8am-5pm (with flexibility to work 3pm-12am 2nd shift occasionally)

The Manager is responsible for the day‐to‐day oversight and strategic development of the Company's production operations (assembly and workflow manufacturing). This individual will be a key contributor to the leadership team by ensuring all manufacturing and fulfillment activities meet quality standards and customers' expectations.

Job Responsibilities:

• Plan and manage the daily activities for the location, including digital print, receiving and put-away functions, picking/packing, and shipping functions for designated clients per the agreed-upon SLAs, and with a high level of quality and accuracy.

• Implement short- and long-range goals and operational plans to achieve designated site objectives while maintaining or increasing the overall site efficiency.

• Ensure necessary resources, i.e. staffing, training, and equipment, are available to meet prescribed productivity and service goals.

• Review existing operations to determine what improvements can be made with particular attention being paid to areas that allow for cost reduction, improved processing efficiency, and improved quality.

• Direct and oversee job assignments and plan daily labor schedules.

• Direct warehouse supervisory team to achieve the established objectives.

• Ensure that all orders are processed within the fulfillment center according to pre-established SLAs, standards of quality, efficiency, and costs.

• Ensure that the site achieves all inventory accuracy metrics as they relate to order fulfillment at the site, including cycle count accuracy, and shipping, receiving, and packing accuracy.

• Conduct effective communications with customers and employees. 

• Lead management and staff meetings to organize warehouse activities.

• Administer and enforce all company policies fairly and consistently.

• Work in conjunction with Human Resources and operations management to maintain a positive employee relations environment.

• Enforce a safe working environment by complying with all safety procedures and OSHA regulations.

• Ensure the accurate and timely preparation, processing, distribution, and retention of all necessary reports and records regarding warehouse operations.

• Provide technical advice to employees

• Develop and implement staffing plans, operational budgets, capital equipment, and inventory requirements.

• Organize and prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.

• Work collaboratively to ensure ISO Quality standards and Customer expectations are met.

• Coach employees to peak performance by developing the skill level of your staff and their ability to produce quality work and increase efficiencies and productivity.

• Analyze and resolve work-related problems and assist employees with troubleshooting and solving production/quality issues.

• Understand the impact of operational decisions on the budget while controlling variable expenses.

• 5+ years of cumulative experience

• Domestic travel required (up to 20%)

• High school diploma required

• Experience with MS Office Suite and Google Suite

• Experience managing 30+ employees

• Reprogramming and troubleshooting scanners experience

• Hands‐on, self‐starter, multi‐tasker capable of delivering results in a fast‐paced, start‐up environment. 

• Excellent leadership communication skills. 

• Able to apply excellent business acumen and collaborative skills when resolving problems; consistently identifying critical elements, variables and alternatives to develop solutions.​​​​​​ 

The current salary range for this role is $90,800 to $145,300/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At Williams Lea/RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. Williams Lea/RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

It is the policy of Williams Lea/RRR to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.  

Williams Lea/RRD is a drug-free workplace and performs pre-employment substance abuse testing.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans