Job Description

Summary:
Reporting to the Executive Director of Institutional Effectiveness (IFX), the (Assistant/Associate) Director of Reporting & Analytics is responsible for managing and advancing the University of Richmond’s reporting and analytics infrastructure, with a primary focus on external reporting (e.g., IPEDS, US News, etc.), internal ad hoc reporting and analysis, and data-informed decision support.

This individual will lead efforts to streamline and automate reporting processes, develop and maintain recurring reports and self-service tools such as the institutional fact book, and develop processes to ensure that university data is reported consistently and accurately. This person will also be responsible for the maintenance of the IFX data mart, which houses the university’s official census files over time.

The (Assistant/Associate) Director of Reporting & Analytics will supervise two employees responsible for reporting out of Workday and the University’s data warehouse (ROADS). This position will serve as a subject matter expert for university data and will manage the intake and triage of data requests from Workday and/or ROADS. This person in this position will be expected to respond to requests as needed.
 

JOB DUTIES/RESPONSIBILITIES:

Institutional Research, Analysis, and Reporting: The (Asst/Assoc) Director of Reporting & Analytics is responsible for completing all mandatory and voluntary external reporting, conducting institutional research and analysis, and responding to ad hoc data requests from campus partners with the highest levels of accuracy. This includes:

• Completing or facilitating the completion of compliance reporting requirements for federal, state, and accrediting agencies such as Integrated Postsecondary Education Data Systems (IPEDS), the State Council for Higher Education in Virginia (SCHEV), and the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), etc.

• Completing key external surveys from organizations such as U.S. News & World Report, the American Talent Initiative (ATI), Peterson’s, etc.

• Completing critical internal data resources such as the Common Data Set, the Institutional Fact Book, and the Fast Facts document.

• Conducting quantitative analyses; interpreting and summarizing results for stakeholders at all levels of the institution to support data-informed decision-making.

• Responding to ad hoc data requests from university stakeholders.

• Documenting all reporting processes, sources, and code to ensure consistent application of methodology in future projects and submissions.

• Transitioning static, manual reports to automated self-service tools when appropriate.

• As this role requires collaboration with stakeholders across campus, a strong commitment to excellent customer service and ability to build trust across the university is critical for success.

Data and Reporting Support: The (Asst/Assoc) Director of Reporting & Analytics serves as the reporting lead for Workday and ROADS. The (Asst/Assoc) Director is responsible for triaging Workday and ROADS reporting requests and (in collaboration with the Executive Director) developing and implementing the strategy for on-demand/automated reporting in Workday and ROADS. This includes:

• Identifying common request themes, recurring issues, and training gaps based on Workday ticket trends and user feedback; proposing scalable solutions and improvements based on these findings.

• Partnering with stakeholders to document reporting requirements and ensure consistent use of data definitions across reports.

• Serving on the Data Access Review Board (DARB) to thoughtfully work through access and governance issues.

• Collaborating with data stewards and functional stakeholders to identify data issues, implement corrections, and support ongoing and sustainable efforts to improve data quality.

• Completing Workday and ROADS request tickets and helping team members to troubleshoot as needed.

• Working with the Executive Director to enhance data literacy and self-service reporting capabilities.

• Maintaining the IFX Data Mart (SQL Server), which houses all official census files over time.

Training & Development: It is critical that the person in this position maintains an intimate knowledge of data and compliance issues in higher education as well as external databases available to support that work.  This includes:

• Reading publications daily and monitoring professional discussion groups on higher education issues and topics, and communicating relevant information to the Executive Director, other IFX staff, and University colleagues.

• Serving on project teams and University committees as assigned.

• Participating in professional development activities on and off campus to increase skills relevant to the University’s needs.

• Learning and mastering internal and external databases to be used for research and analysis.

Other Duties as Assigned

Key Contacts: The (Asst/Assoc) Director of Reporting & Analytics works regularly and directly with key data providers, stewards, and decision makers at the University. These contacts include key staff in Undergraduate and Graduate Admissions, the Registrar’s Office, Financial Aid, International Education, Student Development, Information Services, and Business & Finance. This position also interfaces with the Workday Sustainment Team, University Communications, and members of the President’s Cabinet.

Supervision Exercised: Two full-time employees.

QUALIFICATIONS:

Knowledge, skills, and abilities:

• Superior analytical, research, and writing skills; able to communicate complex approaches to varied audiences, including senior leadership, faculty, and external constituents.

• Strong attention to detail, critical thinking, and problem-solving skills.

• Thorough knowledge of Federal and State reporting requirements and compliance obligations in higher education.

• Proven experience managing and using relational databases such as Microsoft SQL Server, Microsoft Access, etc.

• Hands-on experience creating and maintaining Workday reports.

• Expertise in at least one of the following languages/software: R, Python, SPSS.

• Experience with data visualization tools such as Tableau, PowerBI, etc.

• Proven skill in stewarding confidential information, records, and sensitive situations in an effective and professional manner.

• Outstanding management and planning skills, including the ability to independently manage multiple complex projects.

• Collaborative spirit and commitment to excellence in customer service.

• Familiarity with data governance preferred.

Education & Experience:

• Master’s Degree in analytics, statistics, social science, or a related field required.

• Minimum of (5/7) years of experience, (3/5) in institutional research reporting, data analysis, or related field required.

• Experience working in data analysis / institutional reporting role in higher education strongly preferred.

• Demonstrated experience as a Workday Reporting Lead or equivalent knowledge.

Work Schedule:

• Full-Time; Exempt Position

• Monday-Friday 8:30AM-5:00PM

Pay Structure:

• Grade 11 (Hiring range $103,979.00 to $142,979.00 annually) Commensurate with experience.

• Hiring title will be commensurate with experience (Assistant Director, Associate Director)