IT Project and Service Delivery Support Specialist

Resource Management Concepts, Inc. (RMC) is dedicated to delivering innovative management and technology solutions to both government and commercial clients, focusing on the protection and preservation of people and the environment across the United States.

Position: IT Project and Service Delivery Support Specialist

Location: Crane, IN

RMC is seeking an experienced IT Project & Service Delivery Support Specialist to play a key role in supporting the Navy’s consolidated information technology network and service delivery project (NREN) in Crane, Indiana. This position will manage and track multiple IT initiatives, ensure effective service delivery, and align project execution with organizational objectives. The role requires a blend of technical expertise, project management experience, and strong communication skills.

Project & Resource Management

• Manage multiple projects and initiatives concurrently, optimizing resource allocation and resolving conflicts.

• Provide weekly status updates for at least 5 concurrent projects and maintain detailed tracking documentation.

• Identify and communicate scope, cost, or timeline deviations to stakeholders.

Risk Management & Performance Evaluation

• Establish and maintain a comprehensive risk tracking system throughout the service delivery lifecycle.
• Continuously evaluate implementation performance against design specifications and operational objectives.

Implementation & Optimization

• Collaborate with Subject Matter Experts (SMEs) to translate recommendations into technical action items.
• Develop and maintain new/existing service processes and project documentation.

Technical Understanding & Documentation

• Develop technical understanding across a wide range of technologies (see below).
• Produce and maintain SOPs, technical guides, user documentation, and implementation specifications.
• Work with SMEs to draft comprehensive technical documentation for all supported initiatives.

Stakeholder Communication & Reporting

• Provide regular project status briefings to stakeholders and leadership.
• Maintain situational awareness through high-level updates on outages, solutions, and key NREN metrics.
• Deliver resource capacity and dependency risk briefings to support organizational planning.

Operational & Lifecycle Support

• Ensure compliance with organizational change management procedures.
• Oversee software/hardware license and lifecycle management, from procurement to end-of-life.
• Directly support NREN network consolidation and Navy enterprise service adoption.

Certifications: Project Management Professional (PMP) – Mandatory

Experience: At least 5 years of experience managing technical projects within an enterprise setting

Security Clearance: A current DoD Secret clearance is essential to begin employment.

Essential Technical Domain Knowledge (Fundamental Understanding)

• Directory & Security Tools: Active Directory (AD), ACAS, HBSS
• Security Monitoring: Splunk, Cisco Stealthwatch (SNA), Comply-to-Connect, Zero Trust
• Network & Virtualization: Cisco ACI, SDA, SD-WAN, F5 Load Balancers, Nutanix
• Cloud Technologies: Understanding of IaaS, PaaS, SaaS, and hybrid cloud ecosystems

Reporting & Project Management Tools

• Microsoft Office Suite: PowerPoint, Excel, Project, Power BI
• Agile Platforms: JIRA, ServiceNow

Essential Skills

• Strong analytical and problem-solving skills
• Excellent written and verbal communication abilities
• Capability to handle multiple deadlines and prioritize effectively
• Strong attention to detail and precision in documentation
• Experience with stakeholder engagement and cross-functional teamwork
• Ability to identify, assess, and mitigate potential risks

Preferred Qualifications

• Previous experience within the Department of Defense (DoD), Navy, or federal IT sectors
• Knowledge of IT systems and network service delivery initiatives

At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees.

RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $80,000 to $125,000 (annually).

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