Confirmation Specialist - On-Site - job 1 of 2

FHIA Remodeling, a Renuity company

Call Center Confirmation Specialist

Hiring Immediately

$16/hr plus uncapped bonuses

Earn up to $60,000 to $90,000/yr!

In-Office Position

The home improvement industry is broken. Renuity is here to fix it. We’ve united seven of the most trusted home renovation companies in America under one powerful brand – Renuity. Together we’re on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it’s a new bath, a custom closet, or exterior upgrades, we help people create homes they love – without the hassle. With expert teams in 36 states and counting, there’s probably a Renuity home in your neighborhood. And we’re just getting started. 

If you’re ready to build the future of home improvement, join us.  

What We Offer 

• Hourly base pay plus uncapped commissions

• Average first year income range up to $60,000 to $90,000/yr

• Growth Opportunities based upon merit and performance

• Medical, dental, life and disability insurance plans

• Paid Holidays and Paid Time-Off

• Competitive 401(k) retirement savings plan, matched by Renuity

• Company wellness incentives

About This Role

• Verify, qualify, and finalize customer appointments to ensure they meet company requirements

• Contact customers, assess appointment eligibility, document confirmation results,

• Working closely with scheduling and sales teams

• Manage leads by tracking, following up, and setting appointments to achieve sales and productivity objectives

• Schedule: M-F 11am to 8pm, Weekend schedule flexibility 9am to 7pm at least one weekend day

Key Qualifications  

• At least one (1) year experience in a quality assurance, call center role

• Experience outbound calls in a performance-driven environment

• Must be tech-savvy and familiar with data entry and Microsoft Office

  • Ability to type 40 WPM or more

  • Familiarity with Five9 - a plus!

  • Multitasking between engaging with customers and entering data on different platforms efficiently

• Bilingual skills in both English and Spanish - a plus!

• Active listening skills and ability to build rapport

• Outgoing personality, assertive and professional

• Attention to detail

• High School Diploma or Equivalent

Type: W2 position, Full-time, In-Office

Office Location: 3801 SW 30th Avenue, Fort Lauderdale, FL 33312

About FHIA Remodeling

At FHIA Remodeling, a Renuity company, we’re making home improvement faster, easier, and stress-free. Our team set out to be a best-in-class home remodeling provider in 2006 and are proud to have served over 200,000 happy customers throughout Florida.  Our growth is fueled by our people, where we’ve promoted over 85% of our diverse and inclusive leaders from within. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. Our commitment to quality products, expert installation, and exceptional customer service drives our success. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. 

If you have a question regarding your application, please contact [email protected]

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