Secure Communications SME III

About the Organization

Now is a great time to join Redhorse Corporation. We are a solution-driven company delivering data insights and technology solutions to customers with missions critical to U.S. national interests. We’re looking for thoughtful, skilled professionals who thrive as trusted partners building technology-agnostic solutions and want to apply their talents supporting customers with difficult and important mission sets.

About the Role

Redhorse transforms the way government uses data and technology. This critical role supports OUSD(I&S) and Defense Agencies by providing comprehensive program management for their secure communications infrastructure. You will be responsible for the smooth and secure operation of vital Studio Video Teleconferencing (SVTC), Desktop VTC (DVTC), and Top Secret (TS) Voice over IP (VoIP) systems. Your expertise ensures uninterrupted communication for high-level decision-makers within the National Capital Region and beyond, directly impacting national security.

• Define processes and procedures; develop and implement strategies for the team to meet program objectives and timelines.
• Receive and coordinate approximately 300 end-user requests annually for SVTC services, providing audio and/or video collaboration via point-to-point and multi-point sessions.
• Conduct surveys of existing secure communications systems to assess hardware/software; conduct market research for lifecycle planning and management, including cost analysis for replacement systems and long-term sustainment.
• Maintain all Pentagon and external SVTC, DVTC, and TS VoIP systems (hardware and software across all classification enclaves) ensuring uninterrupted functionality for OUSD(I&S) by troubleshooting, fault isolation, repair, replacement, firmware updates, and system programming code loading.
• Provide day-to-day break-fix support for Studio VTCs, DVTCs, and TS VoIPs, including system upgrades, end-user training, license transfers, port activation requests, and installation of new requirements for on-site and off-site customers.
• Support approximately 700 end-user requests annually (new services, break-fix, upgrades) and provide end-user training at least quarterly.
• Conduct asset management of over 1400 secure communications equipment items, at least quarterly and as needed due to device failure, lifecycle refresh, new procurements, and office moves.
• Ensure compliance and functionality of all secure communications devices, at least quarterly and as needed due to device failure, lifecycle refresh, new procurements, and software updates. Support approximately 500 compliance and functionality requirements annually.
• Manage the accountability and distribution of secure communications assets across I&S and the Defense Intelligence Enterprise (Defense Agencies and DoD Field Activities within the NCR/MDW and other external sites). Support approximately 800 systems.

• Active TS/SCI Clearance is required.
• Minimum of 7 years of experience in managing and maintaining secure communication systems, including SVTC, DVTC, and VoIP technologies.
• Proven experience in troubleshooting and resolving complex technical issues related to secure communication systems.
• Demonstrated ability to develop and implement program strategies, manage budgets, and meet deadlines.
• Excellent communication, interpersonal, and organizational skills.

• Experience working with DoD or IC clients.
• Experience with IT asset management tools.
• Familiarity with risk management frameworks (RMF).
• Project Management Professional (PMP) certification.

Equal Opportunity Employer/Veterans/Disabled 

Accommodations:

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at [email protected]

Redhorse Corporation shall, in its discretion, modify or adjust the position to meet Redhorse’s changing needs.

This job description is not a contract and may be adjusted as deemed appropriate in Redhorse’s sole discretion.