Billing Specialist - Remote

Location: Remote: California

Location Status: Work will be primarily performed remotely from home office. Employee will be required to utilize personal phone and internet services to perform telecommuting with reimbursement per Race’s current flex agreement. Occasional travel to and work from other Race offices or off-site locations may be required.

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $18 to $20 USD per hour

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Billing Specialist will work in our call center, ensuring customer interactions are met with the highest level of satisfaction, managing and streamlining billing processes to ensure seamless operations. Responsibilities include processing invoices, reconciling accounts, and resolving billing discrepancies. Duties involve processing invoices, meticulously reconciling accounts, swiftly addressing any billing discrepancies that may arise, taking calls to assist with billing inquiries, and collaborating with cross-functional teams to address customer inquiries and contribute to enhancing our billing systems and procedures. 

Qualifications and Experience: 

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma, GED or equivalent required 
• Associate or bachelor’s degree in accounting or finance preferred
• Minimum of two years’ experience in billing or accounting required
• Familiarity with electronic filing systems such as OneDrive or Google Drive required
• Skilled in using CRM systems and practices for managing billing processes, customer accounts, and data accuracy required
• Familiarity with SalesForce preferred
• Must be able to type 35 WPM
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

Essential Duties and Responsibilities: 

Billing Process Execution:

• Processes billing transactions accurately and in a timely manner using billing software or systems
• Generates and distributes invoices to customers based on billing schedules and agreements
• Ensures billing information is entered correctly, including rates, quantities, discounts, and taxes

Review and Verification:

• Reviews billing data for accuracy and completeness, identifying and correcting errors as needed
• Verifies billing documents against contracts, purchase orders, and other relevant records to ensure consistency
• Resolves any discrepancies or issues related to billing information or documentation

Dispute Resolution:

• Investigates and resolving billing discrepancies, disputes, and customer inquiries promptly and professionally
• Communicates with internal departments and external customers to gather information, clarify billing details, and address concerns

Record Keeping and Documentation:

• Maintains accurate billing records, documentation, and supporting files for audit and reference purposes
• Organizes and archives billing documents in accordance with company policies and regulatory requirements

Reporting and Analysis:

• Generates billing reports and analyses to track billing activities, monitor account balances, and identify trends or anomalies
• Provides insights and recommendations based on billing data to improve billing processes and optimize revenue collection

Collaboration and Coordination:

• Collaborates with other departments, such as sales, customer service, and accounting, to ensure alignment on billing-related matters
• Assists with month-end and year-end closing processes, including reconciling accounts and preparing reports as needed

Customer Service:

• Provides excellent customer service to internal and external stakeholders, addressing billing inquiries and resolving issues courteously and efficiently
• Builds and maintains positive relationships with customers to ensure satisfaction and retention

Other duties as required.

Why Join Our Team:

• Join a tight-knit crew—no faceless corporation vibes here
• Growth potential: promotions and new challenges are part of our DNA
• Competitive base salary
• Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
• Free fiber internet service for all employees living in our service area
• A culture built on integrity, mutual respect, and a shared purpose

Call to Action:

Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.