Technical Implementation Integration Lead
- Bachelor’s degree or equivalent experience
- 3+ years of experience in IT or electronic data exchange (EDI) within managed care operations
- 2+ years in healthcare, health plan, managed care, or benefits management
- Strong understanding of the software development lifecycle, testing methodologies, and technical implementation best practices
- Experience with SQL (various dialects), HIPAA compliance, and data exchange protocols
- Proficiency in XML/JSON, APIs (RESTful & SOAP), and Integration-as-a-Service (IaaS)
- Familiarity with cloud environments and healthcare claims platforms
- Strong communication and soft skills to interface with external clients
- Ability to translate business needs into technical requirements and solutions
- Experience working with tools such as JIRA
- Ability to coordinate technical tasks and manage multiple complex projects
- Preferred: Experience in a small, high-growth company; knowledge of Java is a plus
- Act as the client-facing SME for all technical integration efforts
- Lead technical onboarding and manage parallel integration projects
- Define and explain software architecture to clients and partners
- Gather and document requirements for development, configuration, and deployment
- Lead data mapping sessions and coordinate secure file transfers
- Work with internal teams (DBAs, Developers, Testers, MFT, SSO, etc.) to ensure timely execution
- Set up and manage secure system access, including SSO
- Create and manage technical work items (e.g., JIRA tickets)
- Support planning and execution of user acceptance testing (UAT)
- Troubleshoot data/system issues and ensure seamless implementation
- Own and maintain all technical integration-related documentation
- Identify opportunities for process improvement and implement efficiency enhancements
- Serve as the business owner for the technical sections of the Implementation Toolkit
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