Engagement Manager, Agencies

About Profound

Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay.

We recently raised a $35 million Series B funding round led by Sequoia Capital, with continued backing from venture capital firms Kleiner Perkins, Khosla Ventures, Saga VC, and South Park Commons, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin).

Learn more at tryprofound.com.

Profound is on a mission to help companies understand and control their AI presence. As an Engagement Manager (Agencies), you will partner closely with internal teams including Sales, Product, and Engineering to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support. At Profound, you will serve as an expert guiding customers through the future of search — sharing best practices and actionable tactics to enhance their AI visibility and advising clients by assisting with strategic decisions utilizing the Profound platform.

What You’ll Do

• Serve as the primary point of contact and trusted advisor for marketing, digital, PR, and integrated agencies of all sizes.

• Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks.

• Deeply understand customer objectives, proactively managing relationships with key stakeholders across their teams and their clients.

• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover.

• Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges.

Who You Are

• At least 3+ years of experience in agencies working in an account management role or within the marketing department of a top-tier brand.

• Excellent communication skills, with the ability to deliver presentations and demonstrations effectively.

• Self-motivated and driven, with a passion for building strong customer relationships.

• Comfortable diving in head-first in the face of challenges and ambiguity.

• Analytical mindset with strong comfort working with numbers.

• Able to own a process end to end.

• Strong at managing multiple initiatives simultaneously — you’re good at juggling things.

Location

This is an on-site role in our Union Square office — designed for builders who thrive on speed, iteration, and impact.

For this role, the expected base salary range is $100,000 – $160,000. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.