Professional Services Solutions Consultant - job 1 of 3

Procore is looking for a Professional Services Solutions Consultant to play an integral role in supporting the sale of Procore's Professional Services focused on product integrations, migrations, and customizations. You'll leverage your deep knowledge in consulting methodologies and enterprise software systems to inspire customer confidence in the value of our Professional Services. As part of a growing team, you’ll scope and prescribe Professional Services offerings for clients and prospective clients to drive adoption and services revenue. 

As a successful Professional Services Solutions Consultant, you’ll serve as the critical link between commitments made during the sales cycle and delivery of the services. You'll help prospects architect best practice strategies that address specific customer business needs that are practical to implement and easy to service. You will solve customer’s business problems using your design and analysis skills to transfer processes into technology.

This position reports to the Sr. Manager, Professional Services and is a fully remote role based in the United States. We’re looking for someone to join us immediately.
 
What you’ll do:

• Position Procore's Professional Services offerings through value-based selling; tailoring pitches and recommended services to customers needs, outcomes, and resources.

• Generate, advise, and approve the scope and cost of Procore's professional services

• Uncover potential business opportunities with customer prospects through discovery, researching and understanding prospects' implementation needs, and identifying potential solution hypotheses and value drivers of our Professional Services

• Create SOWs and Amendments by being an expert on Procore's technology and by representing the interests of customers and the Professional Services team

• Drive customer satisfaction by working closely with clients during the sales cycle

• Partner closely with Account Executives, Account Managers, and Customer Success Engineers to increase salability of Procore's service offerings.

• Collaborate with Services Delivery partners to co-scope professional services engagements, ensuring alignment on customer needs, solution design, and successful delivery outcomes

• Solutions Design - Propose Professional Services solutions that transform the business and organizational culture of prospective customers, highlighting features and benefits

• Assist Sales on new business opportunities by building proposals for RFPs, supporting sales meetings, designing and scoping services solutions for clients and prospects

• Play a leading role in the development of the services team as we scale, including process, people, and technology

• Formally elevate and increase the importance of Project Management skills and approaches across our markets

• Lead cross-functional initiatives, e.g., with Product, Engineering, Marketing, Customer Success and Sales departments

• Build strong relationships with key members within partner organizations

• Continually search for ways to improve services offerings and the methods by which customers are supported by Procore through our services 

What we’re looking for:

• 3+ years of experience, preferably in Professional Services 

• Bachelor's degree is preferred; MA/MS/MBA degree a plus

• Minimum of 5+ years of enterprise software Implementation and/or scoping experience with a focus on technology consulting, project management, or customer management.

• Experience defining systems strategy, developing systems requirements, designing, testing, training, and implementing business solutions using waterfall and agile methodologies

• Relevant experience working in sales in one or more of the following areas: prescribing services related to upselling, cross-selling, change orders, or solution best practices

• Excellent business and technical presentation skills, communication (oral & written), and relationship-building skills, across all levels of management

• Current experience with scoping, drafting, and presenting services options and SOWs to clients virtually and in-person 

• Ability to apply strategic thinking and demonstrate an understanding of requirements to execute and make decisions guided by policies, procedures, and business plan with limited guidance

• Experience responding to Requests for Proposals (RFPs); technical writing experience preferred

• Experience co-scoping services with third party service providers

Base Pay Range $92,400 - $127,050. Plus commission plan for an estimated on-target earnings of $132,000 - $181,500. Eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. All your information will be kept confidential according to EEO guidelines.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.