Rehab Technician - Scheduler - Outpatient -Kaseman

Overview

 

Presbyterian is seeking a skilled Rehab Tech to join the Inpatient Team.  In this role you will be responsible for the basic cleaning and upkeep of the Rehab Department. Assists therapists with patient care and other departmental duties. Treats patients independently as delegated by the therapist.

 

As a Rehab Tech, you may perform more advanced duties when trained and competency-checked on Technician Skills List

Type of Opportunity: Full Time 1.0 FTE 40 Hours per week Work Schedule: Days

 

How you grow, learn and thrive matters here.

• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Shift differentials for nights and weekends
• Differentials for higher education, certifications and various lead roles
• Malpractice liability insurance
• Loan forgiveness through the New Mexico Higher Education Department 
• EPIC electronic charting system

Interested in learning more?

Text 505.388.0350 or schedule directly with me by clicking here! 

Qualifications

• BLS certification REQUIRED at time of hire
• One or more years experience as a Rehab Technician preferred
• High School Diploma or GED
• Minimum 9 months experience in a healthcare office or clinic setting with significant clinician interaction.
• Prefer Proficiency in prior authorization/certification/referral process
• Must pass Epic trainings for rehab tech and scheduling positions

Abilities: Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments Coordinates advanced scheduling guidelines to include surgeons, resources, proctors, etc. Requires strong organizational skills Must be able to function under pressure while maintaining professionalism Working knowledge of CPT and ICD-10 codingPass annual competency exam for all areas of responsibility. Attend department and organizational meetings

 

 

 

 

Responsibilities

Responsibilities:Customer Service and Caring Practices: *Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. *Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times *Ability to manage conflict and appropriately request the help of a supervisor when needed *Round with patients waiting to insure their comfort and to inform of delays when applicable Encounter Components:*Performs the patient scheduling process and validates accurate patient demographics *Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses*Meet 1 on 1 with patient to schedule invasive procedures in or out patient*Advised patient and patient families of non-clinical instruction *Develop and maintain a positive relationship with other departments/personnel*Follow protocols for scheduling such as utilizing assigned block time Assists therapists/assistants with patient care and other departmental duties.Performs other patient care procedures under the guidance of a licensed clinician.Must demonstrate knowledge of the principles of growth and development over the life span of patients served. Able to prioritize appropriately and escalate concerns to appropriate licensed clinician/management team. Understands indications, contraindications, physiological effects and application of all modalities appropriateBasic knowledge of medical terminology, anatomy, modalities pertinent to the rehab setting.Financial Accountabilities:*Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center*Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stake holders (patient, patient representative, OR, etc) if a breakdown occurs Message Management:*Formulates complete and accurate messages and routes to the appropriate Epic in-basket pool or staff to support operational aspects of patient care. Medical Record Components: *Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Patient Relations *Comprehend quality service connection to patient satisfaction and reimbursement *Perform confirmation calls when applicable to include directions and instructions as required by the visit type Patient Safety *Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic management or Clinician to alert the clinical team. Assist in any manner the clinic team directs. Ensure Clinic area, check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat. *Report any concern that may create a safety issue. Responsible for the basic cleaning and upkeep of the Rehab DepartmentQuality Improvement: *Appointment reminder calls *Rescheduling *Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelines *Works with Clinicians and Rehab management to maximize schedule effectiveness *Willingness to work in a positive manner to assist in development of new programs Participate in environmental rounding as needed.Restock rooms and gym area with linens and suppliesMaintain routine service logs for department equipment. Other responsibilities:Maintain supply inventory, monitoring expiration dates and placing orders as requested.May perform time keeping dutiesOther duties as assignedC.A.R.E.S Behaviors:*Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.

Benefits

 

We're all about well-being, starting with yours.Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

 

Learn more about our employee benefits.

 

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.

Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

 

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

 

Maximum Offer for this position is up to

USD $21.64/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.