Vice President, Strategic Delivery Office (US)

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

The Vice President, Strategic Delivery's primary responsibility is to assist in prioritizing and driving the company’s business transformation agenda, from program inception to enabling successful delivery execution across the organization. Responsible mobilizing and aligning cross-functional efforts throughout the development cycle, execute plans and deliverables, ensure organizational readiness, and manage the launch in a way that maximizes outcomes across all of PCC’s business units.

We are seeking a forward-thinking professional to lead AI-powered initiatives, and will be responsible for driving adoption of AI technologies that enhance our business processes and drive innovation. This role will also drive cross-functional alignment, commitment, and collaboration to a shared AI powered transformation vision and priorities and champion organizational change management activities and ensure transformation success tied to the corporate OKR’s.

Works in conjunction with technology & business leaders and cross functional teams to successfully launch projects, interfacing with all levels of stakeholders across the business.

• Lead research and development efforts to advance AI capabilities within the organization.
• Lead the intake and onboarding process for submissions to be governed by the SDO; Collaborate with responsible working group members to prioritize projects based on company objectives in a dynamic and fast-paced business environment
• Actively participate in annual planning, governance & processes such as portfolio review board; Oversee resource capacity planning processes to support quarterly reforecasts and annual planning
• Manage and deliver various internal initiatives as it relates to GTM activities, M&A Integrations, AI strategy, and drive change management efforts through growth and scale
• Monitor and evaluate the performance of AI systems initiatives and make necessary adjustments to ensure optimal results.

• Experience in program management, product management, business operations or strategic planning in a SaaS Company.
• Strategic critical thinker with strong judgment and customer centric mindset.
• Proven experience in developing and deploying AI-powered solutions.
• Excellent problem-solving skills and the ability to think critically and creatively.
• Ability to work collaboratively in a team environment and communicate effectively with stakeholders.

• PCC product experience with existing (and past) PCC Customer interactions.
• Post Acute industry experience.

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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