Assistant Director, Penn Parking Operations

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Assistant Director, Penn Parking Operations

Job Profile Title

Manager C, Business and Finance

Job Description Summary

The Assistant Director of Parking Operations plays a vital leadership role within Penn Parking, overseeing all aspects of daily operations and ensuring a safe, efficient, and customer-focused parking experience across campus. Reporting to the Director of Penn Parking Services, this position manages staffing, scheduling, enforcement, maintenance, technology systems, equipment, and facilities while aligning operations with University standards and strategic goals.

The Assistant Director leads and develops a diverse team that includes managers, supervisors, unionized parking attendants, custodians, parking enforcement officers, and temporary staff. The role is also responsible for coordinating maintenance, managing vendor relationships, planning special events, supporting capital projects, budgeting, and equipment upgrades.

This position requires exceptional leadership, communication, and organizational skills, as well as the ability to effectively manage union environments and collaborate across University departments, including Facilities and Real Estate Services (FRES).

Job Description

Key Responsibilities:

• Lead, train, and supervise all parking operations staff, including managers, supervisors, unionized attendants and custodians, enforcement officers, and temporary staff.

• Oversee payroll, scheduling, and operational readiness for all Penn Parking garages and surface lots.

• Manage daily parking operations, ensuring safety, revenue control, efficiency, and positive customer experiences for permit and transient customers.

• Coordinate snow removal, oversee the parking fleet, and manage maintenance and repair programs for vehicles, facilities, and equipment.

• Conduct regular facility and personnel inspections to ensure safety, cleanliness, and proper state of repair.

• Manage maintenance projects and troubleshoot all PARCS equipment; coordinate preventive and emergency repairs with FRES and external vendors.

• Recommend and oversee equipment improvements, upgrades, and replacements; participate in annual budget and capital planning processes.

• Manage the growth and operation of the University’s electric vehicle (EV) charging program.

• Participate in project meetings, provide data and reporting, and coordinate with FRES project managers and area managers.

• Maintain and update parking signage plans, policies, and operational procedures.

• Ensure compliance with collective bargaining agreements (CBAs); serve as liaison with union leadership and Human Resources.

• Plan, organize, and execute parking operations for major campus events, including Alumni Weekend, Commencement, and Penn Relays.

• Contribute to monthly reporting, key performance indicators (KPIs), reconciliations, and operational reviews.

Qualifications:

• Bachelor’s degree and 3–5 years of supervisory experience, or equivalent combination of education and experience required.

• Proven operational management experience in a complex, fast-paced, customer service-oriented organization is required.

• Experience managing facilities, renovations, and maintenance operations.

• Demonstrated ability to lead and develop staff in a unionized environment strongly preferred.

• Experience in planning and executing parking or transportation operations for large special events.

• Strong organizational, analytical, IT, and problem-solving skills.

• Excellent interpersonal, written, and verbal communication skills.

• Experience with Amano parking systems or similar technologies preferred.

• Valid U.S. driver’s license required.

• Flexibility to work evenings, weekends, and holidays as needed to support operations and events.

About Penn Parking Services:

Penn Parking Services, a department within the Division of Business Services, manages parking operations across the University of Pennsylvania’s campus, including 25 garages and surface lots, and special event parking. The department provides a variety of parking options for faculty, staff, students, and visitors, ensuring that operations are safe, efficient, and customer-focused.

In addition to overseeing parking facilities, Penn Parking supports the University’s sustainability goals through the expansion of electric vehicle (EV) charging infrastructure and efficient transportation initiatives. The department also plays a key role in supporting large campus events such as Commencement, Penn Relays, and Alumni Weekend.

For more information about Penn Parking, visit: https://www.business-services.upenn.edu/parking

About the Division of Business Services

The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment and providing mission-critical services and essential operations. BSD is dedicated to delivering high-quality service in a fiscally responsible manner. Currently, the Division focuses on three major initiatives:

• Revenue growth/retention through improved marketing efforts, extended services, and the development of new distribution channels.

• Driving productivity for the Division and its customers through the better use of technology.

• Enhancing service offerings through upgrades and expansions of facilities.​

For more information on BSD, visit: https://www.business-services.upenn.edu/

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Business Services

Pay Range

$76,000.00 - $85,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement 

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements 
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay