Customer Success Manager - job 1 of 3

Job Title: Customer Success Manager

Position Type: Full-Time, Remote

Working Hours: US Hours

About Pavago:
At Pavago, we’re currently hiring on behalf of one of our clients for a Customer Success Manager role focused on HubSpot strategy, client communication, and implementation oversight. This is a dynamic, client-facing role ideal for someone who thrives at the intersection of business strategy, digital systems, and relationship management.

Responsibilities:
Client Onboarding & Strategy Development

• Participate in sales calls as a solution engineer to demonstrate HubSpot capabilities and map tailored solutions for prospects
• Create strategic HubSpot implementation plans based on client goals, personas, and buyer journeys
• Serve as the lead point of contact for assigned client projects, ensuring clarity and alignment from pre-sale to execution

Project Management & Execution

• Ensure project deliverables are completed on time, within budget, and to the highest standard
• Assign tasks in Teamwork (project management system) and manage cross-functional collaboration
• Support internal implementation team with clear documentation, updates, and strategic input
• Oversee execution of your own client-related deliverables when applicable

Client Communication & Reporting

• Hold recurring progress meetings with clients to review performance, field questions, and discuss strategic direction
• Clearly communicate client feedback, needs, and insights to appropriate internal stakeholders
• Analyze project results and suggest actionable next steps for continuous improvement
• Assist with the creation of monthly reports for all company clients

What Makes You a Perfect Fit:

• You have a strong understanding of HubSpot and know how to translate complex needs into effective strategies
• You’re confident in leading conversations with clients and cross-functional teams
• You think strategically and act tactically balancing big-picture goals with day-to-day deliverables
• You’re organized, dependable, and can handle multiple projects simultaneously
• You communicate with clarity, professionalism, and empathy

Required Experience & Skills:

• Strong working knowledge of HubSpot (Sales, Marketing, or Service Hub experience preferred)
• Understanding of buyer personas, the buyer’s journey, SEO, and keyword strategies
• Previous experience in client success, project management, or digital strategy roles
• Ability to translate marketing and business objectives into structured project plans
• Excellent written and verbal communication skills
• Ability to manage multiple deadlines and maintain attention to detail
• High degree of professionalism and interpersonal skills when working with clients and internal teams
• Willingness to continuously learn and maintain HubSpot certifications
• Familiarity with Teamwork, Asana, Trello, or other project management tools is a plus

What Does a Typical Day Look Like?
You’ll start your day by reviewing current project statuses, client feedback, and task assignments in Teamwork. Then, you may jump on a sales call to support a demo or help map a solution. Throughout the day, you’ll check in with clients, monitor project timelines, document strategy updates, and analyze HubSpot data to drive performance reviews. You'll collaborate with internal teams to ensure delivery and close out the day by preparing meeting notes, planning reports, or flagging blockers for follow-up.

Interview Process:

1. Initial Phone Interview: Get to know your background and experience
2. Technical & Strategic Review: Discussion of HubSpot knowledge and project leadership examples
3. Final Client Interview: Meet with the client to ensure cultural and strategic fit
4. Reference & Background Checks

Ready to Apply?
If you’re a detail-oriented project leader with strong communication skills and a passion for helping clients succeed using HubSpot, we’d love to hear from you. Apply now to join a collaborative, fast-paced team focused on delivering real results.