Creative lead (US)

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.

About the Role

We’re looking for a talented and experienced Creative Lead who is passionate about creating visually stunning and effective designs that elevate the ParcelHero brand and support our marketing objectives, including the launch and growth of ParcelHero Pro. You’ll take the lead on creative direction while remaining hands-on with design execution, working across a wide range of digital and visual projects.

In this role, you'll collaborate closely with marketing, product, and UX to deliver high-impact visual content for both B2C and B2B audiences. You'll be responsible for maintaining brand consistency, contributing fresh creative ideas, and owning design projects from concept through to final delivery. As we grow, there may be opportunities to help shape and mentor a broader design function.

What will you be doing?

Lead design projects: Take ownership of complex design projects from start to finish, providing clear direction and ensuring alignment with ParcelHero’s brand guidelines and marketing objectives.

Collaborate with teams: Work closely with marketing, product, and development teams to create integrated design solutions that support strategic business objectives for both our price comparison site and ParcelHero Pro.

Maintain brand consistency: Uphold and evolve ParcelHero’s brand identity across all visual communications, ensuring a unified look and feel across web, mobile, print, and video.

Creative direction: Lead brainstorming sessions and contribute innovative ideas for design solutions that elevate our marketing and branding efforts for both B2C and B2B audiences.

Quality control: Review design work for accuracy, consistency, and quality, ensuring final designs meet high standards of execution.

Stay ahead of trends: Keep up-to-date with the latest design trends, tools, and technologies to continually push the boundaries of design excellence at ParcelHero.

Time management and leadership: Effectively manage multiple design projects, ensuring deadlines are met and the team operates efficiently in our remote-first environment.

• Creative Talent: Ability to develop innovative and high-quality designs that effectively communicate ideas while maintaining a consistent aesthetic standard across all platforms relevant to ParcelHero.
• Leadership & Mentorship: Proven experience in leading design projects and taking ownership of visual direction, with the potential to mentor other designers as the team grows.
• Expert Design Skills: Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro) and Figma, with deep expertise in design principles, typography, color theory, and layout.
• Attention to Detail: Exceptional attention to detail, ensuring that designs are meticulously refined and polished, meeting the highest standards of quality and functionality.
• Project Management & Time Management: Ability to handle multiple high-priority projects simultaneously, managing timelines and delivering high-quality results with minimal supervision in a remote setting.
• Adaptability & Continuous Learning: Open to learning new tools, techniques, and design approaches, staying ahead of industry trends, and applying that knowledge to elevate design output for ParcelHero.
• Collaboration & Communication: Excellent communication skills to clearly articulate design concepts and rationale, while effectively collaborating with cross-functional teams and incorporating feedback.

• Proven Experience: 5+ years of professional experience in graphic design, with at least 2 years in a lead role, demonstrating the ability to handle complex design challenges and lead projects from start to finish.
• Strong Portfolio: A diverse portfolio showcasing high-level design projects across multiple digital mediums, including marketing collateral (e.g., social media graphics, banner ads, email templates, infographics), front-end website design elements, video design and editing samples, animated GIFs, presentations, and potentially print materials. This portfolio should demonstrate creativity, technical proficiency, and a strong understanding of design principles for B2B marketing.
• Advanced Software Proficiency: Expert-level skills in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro), Figma, and other design tools relevant to the creation of the specified design types.
• Exceptional Communication: Strong verbal and written communication skills, with the ability to clearly explain design choices and collaborate effectively with teams across various departments in a remote environment.
• Self-Starter & Problem Solver: A proactive, self-motivated individual with a strong work ethic who can manage multiple projects independently, while troubleshooting and solving design challenges creatively.

• Proven ability to design engaging and effective graphics for social media platforms (LinkedIn, Twitter, etc.).
• Experience with front-end website design, including understanding of layout, user interface (UI), and user experience (UX) principles, and the ability to create design assets for web development.
• Demonstrated experience in video design and editing, including creating short marketing videos, animations, or incorporating graphics into video content.
• Ability to create engaging and informative animated GIFs for digital marketing purposes.
• Experience in designing effective marketing collateral such as eBooks, whitepapers, case studies, and presentations.
• Additional Expertise: Experience with motion graphics, animation, UI/UX design, and familiarity with project management tools like Asana, Jira, or similar platforms is highly desirable.

Work at ParcelHero: Perks That Pack a Punch!

- Work Location: Fully remote.

- Paid Holidays: 25 days holiday per year.

- Merit Reviews: Get rewarded for your hard work and dedication.

- Company Events: Work hard, and play hard with regular team-building events.

- Inclusive Culture: Be yourself and thrive in our casual and upbeat environment. 

Other information

- Fully remote role.

- Min 20 MB broadband connection required.

- You need to provide your own IT equipment.

ParcelHero is an equal-opportunity employer, we value diversity.