NPI Program Manager

Who we are

The problem: Every minute matters in fire response.  As climate change amplifies the intensity of wildfires—with longer fire seasons, drier fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos. 

About Pano: We are a 130+ person growth-stage hybrid-remote start-up, headquartered in San Francisco.  We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows.  Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence. 

Pano AI is on TIME's list of the 100 Most Influential Companies of 2025! MIT Technology Review listed Pano as one of the top 15 climate tech companies to watch in 2024, and Fast Company named Pano AI one of the Top 10 most innovative companies in AI of 2023. We’ve also been featured in the Wall Street Journal, Bloomberg, and CNBC News.  Pano AI’s dozens of government and enterprise customers span 16 states in the U.S., five states in Australia, and BC, Canada, and we are currently monitoring over 30 million acres of land. Pano AI has raised $89M in venture capital funding from Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at https://www.pano.ai/.  

The Role 

Pano is searching for a Program Manager to support Hardware New Product Introduction (NPI) efforts and support the process of deploying Pano Stations for customers in the United States, Canada and Australia. You will be a true team leader, adaptable, self motivated and able to work in a highly active work environment. Reporting to the Manager of New Product Introduction,  you will be a force multiplier for the team and responsible for enabling Pano’s NPI development efforts. This is an opportunity to gain hands-on experience in a successful, fast paced startup environment, all while working on a meaningful and urgent problem.

• Serve as the Technical Program Manager to drive and manage HW New Product Introduction (NPI) and Post Ramp Qual (PRQ) efforts for Pano, while supporting the larger program management team at Pano.
• Drive and coordinate program management efforts to drive overall program schedules, develop and improve hardware product development processes.
• Drive build readiness, coordinate test plan development and material readiness for NPI and PRQ builds.
• Establish robust risk management processes, proactively manage internal and external escalations and provide timely and actionable program communications across the Pano organization to achieve on-time and on-quality execution of NPI and PRQ builds.
• Partner with internal organizations including Engineering, Supply Chain, Field Operations, Sales, Program Management and Operations to align on key business terms and solidify implementation plans.
• Drive efforts to coordinate and manage HW certification to qualify NPI efforts for deployment.
• Develop and document best practices for developing new HW NPI programs and PRQ efforts. Own and drive program escalations across Pano internal and external teams and partners.
• Identify operational pain points and improvement opportunities across internal and external processes and workflows and drive improvements across multiple teams and functions.
• Support, drive and coordinate site installation activities to ensure the timely deployment of our camera installations.
• Ability to travel domestically and internationally as needed (up to 20% at times).

• Bachelor degree in Business or Technology required, Masters preferred.
• 2+ years experience developing and shipping complex technical programs at a technology related manufacturer.
• 4+ years of project management experience.
• Strong working knowledge of Microsoft Office.
• Extensive experience using project management software such as MS Project, Jira.
• Proactive and highly self motivated; good critical thinking skills with strong attention to detail.
• Strong analytical skills and ability to synthesize large amounts of information from multiple sources to draw conclusions.
• Excellent written and verbal communications skills with ability to simplify and explain complex problems, with a willingness to challenge when necessary.
• Superior organizational skills and time management abilities, with ability to juggle multiple projects and priorities at the same time.
• Experience working as part of a geographically dispersed team, across multiple time zones.
• Ability to work independently and with others.

Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.