Health Benefits Advisor

Pan-American Life Insurance Group (PALIG) is looking for a Health Benefits Advisor to provide customer care, sales support and promote health education to customers.  This position is on-site in New Jersey. Ideal candidates to be located near our office locations of Jersey City or Perth Amboy, NJ.

ESSENTIAL FUNCTIONS:

Customer Service:

• Answering incoming customer calls regarding billing issues, general health insurance and other benefits related questions.
• Accurately update customer information in the customer service database during and after each call.
• Conducting outbound welcoming and courtesy calls to HolaDoctor members
• Assisting members sign-up and use of their member portal.
• Assisting or encouraging members to participate in health fairs, wellness programs and educational sessions.
• Assisting members with policy issues, Marketplace document requirements and payments
• Must be available to work in a flexible schedule including weekends as needed

Sales:

• Selling Medical and ancillary plans to clients during open enrollment period
• Promoting HolaDoctor’s communication channels (Holadoctor.com, Facebook page, Newsletters etc.)
• Attend health fairs, wellness programs and events on behalf of the organization to promote services

Policy Knowledge:

• Conducting activities to verify policy registration process.
• Assisting members to select a Primary Care Provider PCP.
• Assisting members to select specialists and in-network health care providers.
• Assisting members to sign up for preventive services covered by their plan.

KEY REQUIREMENTS:

• Minimum of a high school diploma
• 2 years of experience in customer service and related jobs preferred
• 2-40 OR 2-15 license (license to sale health) is preferred OR will be required to attain license within 90 days of employment
• Bilingual in English/Spanish or in English and any South Asian language: Hindi, Punjabi, Urdu, Korean, Mandarin or Chinese preferred

WHAT WOULD MAKE YOU STANDOUT:

• Ability to always remain professional and courteous with customers.
• Excellent verbal and written communication skills
• Problem solving skills

Pan-American Life Insurance Group Offers:

• Comprehensive Compensation Packages (base, annual bonus & potential commissions) We are targeting base pay range b/w $14.50/hour - $20.10/hour, subject to candidate's experience. Plus, a potential of monthly commissions ranging from $500-$600 dependent on achieving goals.
• A Comprehensive Benefits Package: Medical, Dental, 401K, Paid Time Off, and Tuition Reimbursement (etc.) are some examples. New hires are eligible for medical and dental coverage on the first of the month following 30 days of service.  

Who We Are:

Pan-American Life Insurance Group (PALIG) serves the life, accident, and health insurance needs of individuals and businesses in 49 U.S. states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands through its U.S. based member companies - Pan-American Life Insurance Company and Pan-American Assurance Company.

At Pan-American Life, our employees are our greatest asset. We are grateful for the collaborative efforts of our employees and partners, and for the confidence of the policyholders whose life and health we protect. It is through this long-standing commitment that Pan-American Life continues to succeed.

Pan-American Life is an Equal Opportunity Employer/Drug Free Workplace.