IT Support Engineer

👋 About Owner.com

Owner is the AI growth system for local restaurants.

Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.

Owner is like having an army of engineers and marketers on your side, just like the big chains.

🌎 Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Read our Series C memo here →

🚀 Our traction

Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.

More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

⭐ Our team

Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2026 to keep pace with our customer growth.

🌆 Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

🔍Why we’re looking for you

Owner is looking for an amazing professional to join our team of IT Support Engineers who keep our internal systems running smoothly as we scale. In this role, You’ll play a critical role in enabling our teams to move fast and deliver excellence.

This role is 100% remote and can be based anywhere in the United States or Canada.

• Support and unblock internal customers.
• Build scalable and efficient systems
• Ensure processes are mature, well documented and easy to use.
• Help Owner effectively manage it’s fleet of devices.

• You will collaborate and support every team across Owner
• Work alongside Security and Platform teams to best support internal customers.

• 2+ Years providing internal customer support
• Excellent trouble shooting skills
• Outstanding soft skills / customer service capabilities
• Driven growth mindset
• Experience with Okta, AWS, Slack, Notion, Google, and other flagship SaaS products.
• Experience implementing and managing MDM solutions.

• The estimated base salary range for this role is $120,000 - $130,000 USD per year, plus a generous pre-IPO equity package
• Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!

🚩 Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.

We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information.  If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.