Epic MyChart and Care Everywhere Application Analyst

Welcome to Ovation Healthcare! 

GENERAL SUMMARY:

The Epic MyChart & Interoperability Analyst II supports clinical and business applications—enhancing performance, reliability, and alignment with organizational goals. You analyze user needs, configure and optimize systems, and troubleshoot issues under moderate supervision. In addition to MyChart responsibilities, you will lead interoperability efforts for Epic Care Everywhere, enabling external data exchange and seamless integration across organizations. You collaborate with internal teams and third-party partners to ensure systems meet clinical and business requirements, performing testing, documentation, and analysis to support continuous improvement.

This hybrid role bridges patient portal management (through MyChart) with enterprise-wide interoperability via Care Everywhere. By owning both engagement and exchange workflows, you drive coordinated care, foster seamless transitions of care, and ensure patients’ records follow them—whenever care is delivered.

DUTIES AND RESPONSIBILITIES:

• Provide in-depth support and configuration across MyChart and Care Everywhere modules.

• Collaborate across teams—IT, clinical operations, interface analysts, and external providers—for seamless integration.

• Assess technical and clinical data needs; perform qualitative and quantitative analyses to support system design and exchange workflows.

• Execute test plans covering MyChart functionality and interoperability components.

• Engage in integrated testing for system upgrades and optimizations impacting external data exchange.

• Deliver technical support, triage and resolution services across MyChart and Care Everywhere modules.

• Track system performance, identify workflow gaps, and recommend enhancements aligned with interoperability mission.

• Support governance, metrics-based improvement, and system-wide noticeability of interoperability impact.

Epic MyChart & Clinical Application Support

• Configure, maintain, and optimize MyChart and application workflows to support patient engagement and self‑service features.

• Analyze clinical and business workflows; translate user requirements into system configuration and build decisions.

Interoperability / Epic Care Everywhere

• Configure, maintain, and optimize Epic Care Everywhere workflows to support bi‑directional exchange of standardized clinical summaries (C‑CDA) and external patient data across health systems.

• Troubleshoot record exchange issues; collaborate with interface analysts, external IT teams, clinical departments, and health information exchanges for resolution.

• Monitor Care Everywhere exchange performance and generate reports to track data flow metrics, identify trends, and recommend optimizations.

• Represent the organization in interoperability governance efforts and stakeholder workgroups (e.g., Carequality, TEFCA, CERM), helping establish best practices in interoperability workflows.

• Develop and deliver user training and documentation to clinicians and operational staff on exchange workflows and tools.

• Participate in integration testing of new module releases, upgrades, and interface configurations that may impact interoperability workflows.

• Develop and execute test scripts for release, integration, and user acceptance testing.

• Document test results, system changes, design decisions, and departmental procedures.

• Provide technical support, triage, and troubleshooting for application issues, participating in rotational on‑call coverage. Monitor system performance, data integrity, and escalate as needed.

KNOWLEDGE, SKILLS & ABILITIES

• Epic MyChart and Interoperability (Care Everywhere / EpicCare Link) certifications and practical experience.

• Strong analytical ability to evaluate workflows, data exchange reliability, and integration performance.

• Excellent communication and documentation skills, including guiding nontechnical stakeholders.

• Detail‑oriented with strong problem-solving and prioritization capability.

• Capability to act independently and collaboratively in high-stakes clinical-technology environments.

• Proficiency with technical tools: analytics, reporting, documentation, testing scripts, and interface monitoring dashboards.

EDUCATION

• Bachelor’s degree preferred with 3+ years’ relevant experience, or Associate’s with 8+ years, or high school diploma with 13+ years.

• Required: Epic MyChart and Epic Ambulatory certifications.

• Preferred: Epic certification or experience with Care Everywhere, EpicCare Link, and broader interoperability modules (Commonwealth / HIE integration).

• Strong understanding of clinical and business workflows, interchange standards (HL7, C‑CDA, FHIR), and coordination with health information exchanges.

CERTIFICATIONS/LICENSES

• Required:  Certification in Epic MyChart, Ambulatory, Care Everywhere

• Required:  Proven experience in MyChart build, including video visits, open/direct scheduling, questionnaires, MyChart billing, messaging, in basket, and proxy access.

• Strong working knowledge of hospital / ambulatory clinical and/or business workflows.

• Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. Epic Analysts must satisfactorily complete required Epic certification testing.

• If certification is required it must be maintained Epic/Onbase

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Primarily office-based with a typical business setting.

• Ability to sit for extended periods at a desk and work on a computer.

• Occasional standing, walking, and lifting of up to 15 pounds.

• Reliable high-speed internet connection is required for all remote/hybrid positions.

• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.

• A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

TRAVEL REQUIREMENTS:

• Occasional off-site visits to other company locations may be required.

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