QA Manager, Fragrance Manufacturing

Who we are at Osmo:

Osmo is a digital olfaction company, on a mission to give computers a sense of smell to improve the health and wellbeing of human life. Why? Our sense of smell both enriches and saves lives, and has a deep and direct connection to our emotions and memory. This foundational understanding of smell's impact has directly informed the development of our latest innovation: Generation.

Generation is a new kind of fragrance house powered by Olfactory Intelligence (OI) to blend AI with world-class perfumery. It will help brands create emotionally resonant scents faster, more accessibly, and with greater creative clarity. Our technology allows us to explore vast scent possibilities, discover novel ingredients, and design fragrances informed by both data and artistry.

Beyond fragrance, Olfactory Intelligence has applications across industries including manufacturing, security, medicine, and more. We believe in the power of automation and thoughtfully applied AI/ML to solve problems beyond the reach of human intuition alone. Osmo is headquartered in New York, NY, with a new facility in New Jersey, and offices in Somerville, MA.

Osmo is seeking a QA Manager who will be responsible for overseeing all aspects of quality assurance within our fragrance manufacturing facility, ensuring that all products meet stringent internal and external quality standards, regulatory requirements, and customer expectations. This role will be pivotal in maintaining and enhancing our ISO9001 certified quality management system, implementing robust GMP (Good Manufacturing Practices) across all processes, and developing and enforcing effective sampling protocols. The ideal candidate will be a proven leader with solid quality control experienced in a manufacturing environment, preferably within the fragrance, flavors, cosmetics, or personal care industries.

Key Responsibilities

• Quality Management System (QMS) Leadership:

  • Maintain and continuously improve the company's ISO9001 certified Quality Management System.

  • Develop, implement, and monitor quality policies, procedures, and standards in alignment with regulatory requirements and industry best practices.

  • Lead internal and external audits, ensuring compliance and driving corrective and preventive actions (CAPAs).

  • Manage document control and record-keeping systems for all quality-related activities.

• Quality Control Oversight:

  • Oversee all quality control experienced activities, including incoming raw material inspection, in-process quality checks, and finished product testing.

  • Develop and implement robust sampling protocols for raw materials, bulk products, and finished goods to ensure representative and accurate testing.

  • Manage and optimize laboratory operations, including equipment calibration, method validation, and data analysis.

  • Investigate and resolve quality issues, customer complaints, and non-conforming products, implementing effective root cause analysis and corrective actions.

• Team Leadership & Development:

  • Lead and develop a QA program, which fosters a culture of quality, accountability, and continuous improvement.

  • Provide guidance and support to production teams on quality-related matters.

  • Conduct performance reviews and identify training needs for direct reports.

• Supplier Quality Management:

  • Collaborate with procurement to establish and maintain supplier quality agreements.

  • Conduct supplier audits and evaluations to ensure the quality of incoming materials.

• Continuous Improvement:

  • Identify opportunities for process improvement and efficiency gains within the quality department and across manufacturing operations.

  • Utilize quality metrics and data analysis to drive data-driven decision-making.

• GMP Implementation and Compliance:

  • Ensure strict adherence to GMP principles throughout all stages of fragrance manufacturing, including raw material receiving, compounding, filling, packaging, and warehousing.

  • Develop and deliver comprehensive GMP training programs for all relevant personnel.

  • Conduct regular GMP audits and inspections to identify and address potential non-conformances.

Required Qualifications

• Bachelor's degree in Chemistry, Chemical Engineering, Pharmacy, or a related scientific field.

• Minimum of 5 years of progressive quality control experienced in a manufacturing environment, with at least 3-5 years in a QA Manager or similar leadership role.

• Demonstrated expertise in implementing and maintaining ISO9001 certified quality management systems.

• In-depth knowledge of GMP regulations and guidelines within the cosmetic, personal care, or pharmaceutical industries.

• Proven experience in developing and implementing effective sampling protocols.

• Strong understanding of analytical testing methodologies and laboratory operations relevant to fragrance manufacturing.

• Excellent leadership, communication, and interpersonal skills.

• Strong problem-solving and decision-making abilities.

Ways to stand out

• Proficiency in quality management software and statistical analysis tools is a plus.

Benefits: Medical, Dental, Vision, 401K, and more.

If this role inspires you we’d encourage you to apply. We are committed to recruiting, developing, and retaining an incredible team optimized for a diversity of thought, background, and approaches. All employment decisions and responsibilities are determined based on current ability and your ability to grow, without regard to race, color, gender identity, sex, sexual orientation, religion, age, marital status, physical, mental, or sensory disability, or any other characteristic protected by applicable law.

Recruitment & Staffing Agencies: Osmo does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to Osmo or its employees is strictly prohibited unless contacted directly by the Osmo Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Osmo and Osmo will not owe any referral or other fees with respect thereto.