Senior Product Manager, Member Experience

Hi, we're Oscar. We're hiring a Senior Product Manager to join our Member team. 

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

As a Senior Product Manager, Member Experience, you will own and drive the vision for Oscar’s next-generation member app experience—building innovative, consumer-grade features from the ground up. This is a high-impact, strategic role for a product leader who thrives on ambiguity, loves bold bets, and is passionate about transforming complex healthcare journeys into intuitive, engaging digital experiences.

You’ll be responsible for identifying new product opportunities, validating bold concepts through rapid experimentation, and launching features that materially improve member satisfaction and engagement. Your work will shape the future of Oscar’s consumer experience and serve as a key driver of our competitive differentiation in the market.

You will report into a Group Product Manager.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $158,400.00 - $207,900.00 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities:

• Define, defend, and execute on the vision, strategy, and roadmap for product investments that power our member app experience; implement solutions well-tailored to that strategy.
• Define OKRs and KPIs to measure business and operational impacts, and relentlessly identify improvements.
• Independently identify and bring together the right counterparts to solve a strategic or executional challenge, even when not clearly defined.
• Independently problem-solve issues across teams and domains to quickly diagnose root cause and move to resolution factoring in trade-offs on speed, scalability and quality. 
• Spearhead complex initiatives with ability to influence without authority. Manage timelines, cross-functional team accountability, and risk identification.
• Collaborate with engineers, product managers, and operations partners to gather insights on user needs and ship innovative functionality that improves operational and financial efficiency goals,
• Articulate crisp and thorough requirements and clearly communicate them across stakeholders, incorporating data and user research insights. Produce artifacts that junior team members can learn from.
• Invest in strengthening the talent on Oscar's product team, by developing more junior team members through mentorship.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 6+ years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role.
• 4+ years of experience in driving rigorous prioritization processes.
• 4+ years of experience with tech systems and understanding basic technology infrastructure such as backend services, database relationships, and leveraging database tools such as SQL.
• 2+ years of experience leading complex, cross-domain initiatives.
• 2+ years of experience root-causing ambiguous problems, building roadmaps towards a solution, and successfully executing against that roadmap.

Bonus Points: 

• 2+ years of experience building consumer experiences, preferably in health-tech.