Manager, Applied AI and Business Solutions
Hi, we're Oscar. We're hiring a Manager to join our Applied AI and Business Solutions team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role
As a Manager on the team, you will be a critical part of shaping and driving our AI strategy. You will lead projects across the organization, such as: member and provider call centers, enrollment & billing, claims & benefits, provider data, utilization management, case management, network, quality, and value capture. This work will be done in tight collaboration with our AI engineering team and the leaders and teams in those areas. Your job includes identifying highest areas of opportunity to leverage AI, diagnosing critical issues and root causes within our operations and existing tech that are amenable to AI solutions, assessing processes and capabilities end to end, and proposing an AI enabled path towards a more optimal and sustainable state.
You will report to the VP, Applied AI & Business Solutions.
Work Location:
Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.
This is a hybrid role in our New York City office. You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid
Pay Transparency:
The base pay for this role is: $108,000 - $141,750 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities
- Your day to day will be driving AI projects end to end: scoping, business case development, data identification and aggregation, workflow transformation, eval creation and iteration, and ongoing monitoring. You are expected to use AI in your day to day to achieve your goals.
- You will help monitor AI projects across the organization, helping identify opportunities, risk, and building internal awareness of the capabilities and applications of AI in how we work.
- To drive these initiatives, you will be expected to:
- Structure the problem, how AI can be leveraged to solve it, and facilitate the problem solving process
- Conduct internal and external diligence, problem structuring, and solutioning
- Research (internal experts, external experts, primary/secondary resources, potential vendor solutions)
- Collaborate with internal teams to co-shape our perspective on how to apply AI with the highest leverage in their areas
- Synthesize / author readouts, focusing on areas that drive direct action
- Flag risks as they arise
- Oversee project management to ensure appropriate structuring and documentation across complex improvement efforts
- Operate with a sense of ownership and with pace
Qualifications
- A bachelor's degree or 4+ years of commensurate experience
- 4+ years operations, strategy, or business analysis experience
- Experience using data and metrics to drive improvements in programs
- Experience using Excel/Sheets (charts, pivot tables, advanced formulas) and Powerpoint/Slides
- Experience in a fast-paced operations or strategy environments, and operating with many stakeholders
- Successfully executed cross functional initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support
- Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting)
Bonus points
- Experience applying AI solutions to operations
- Technical experience with AI
- Consulting experience
- MBA, MD
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.
Artificial Intelligence (AI) Guidelines: Please see our AI Guidelines for the acceptable use of artificial intelligence during the interview process at Oscar.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.
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Oscar Health is an American health insurance company headquartered in New York City. Through telemedicine, healthcare-focused technology interfaces, and clear claims pricing systems, the company focuses on the health insurance market.
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