Radiology Clinical Support Assistant

Department Overview

This position performs a variety of clerical, clinical support or technical assignments of duties involving many different and unrelated processes, methods and tasks as instructed by clinic leadership. The position includes daily direct patient interactions. Works closely with and reports to clinic leadership and aids with clinical and clerical tasks. Supports the activities of the clinic and works effectively with all clinic staff. Requires working in a confidential atmosphere, handling many complex projects at one time. Knowledge of and familiarity with OHSU facilities, resources, and personnel.

 

This position requires someone who can problem solve and stay highly organized. High level written and verbal communication skills and the ability to stay calm under high pressure conditions and timelines.

 

This position is within the Center for Health and Healing Imaging Department and requires flexibility to be willing to work with multiple imaging modalities daily including General X-ray, Ortho/Spine X-ray, Computed Tomography, MRI, Molecular Imaging, Radiology Nursing, and Ultrasound/Vascular.

Function/Duties of Position

Ortho/Spine Imaging Clerical Support

Able to assist and perform all clerical duties as required to maintain clinic flow and operations in the Radiology Ortho/Spine Clinic, including, but not limited to;

• Organize exam requisitions Ortho/Spine Clinic patients presenting for X-ray exams
• Work with technical staff to verify orders are correct.
• Acts as a liaison between Radiology and the Ortho/Spine clinic to ensure correct orders are entered.
• Tracks patient location within the clinic for any add-on Imaging exams
• Ensure exam data in Epic Radiant is entered accurately by the technologist for tracking purposes. 
• Use of Microsoft Office - Outlook
• General high-level clerical and project support 
• Document legibly, concisely and accurately

Clinical Support

• Transports patients to examination rooms with use of wheelchair or gurney or assist patients to walk; assists patients in undressing in both the main CHH imaging department and the Ortho/Spine Clinic.
• Transports patients to other clinic sites in the CHH complex or the main hospital as needed.
• Trained in the use of all Safe Patient Mobilization equipment including Ceiling Lifts and Floor Hoyer Lifts
• Assist Technical staff on all patient transfer needs.
• Maintains and stocks the supply storage areas in the department.
• Orders medical supplies for the department through the logistics catalog and special orders through the purchasing department. 
• Tracks contrast needs in the department for pharmaceutical orders.
• Enter Pharmaceutical orders in EPIC or via Fax
• Daily stocking of linen and supplies for all modalities in the CHH Imaging department
• Technical support (Epic, office equipment, etc.)
• Attends staff meetings/huddles
• Inventory management of all supplies for CHH imaging
• Check expiration dates for medications/supplies
• Turn over exam rooms/cleaning/stocking
• Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan
• Sentact duties/compliance

Patient Experience

• Monitors patient flow
• Updates patient on delays
• Provides excellent customer service
• Addresses in-the-moment patient needs as directed
• Maintain a clean, safe, and orderly environment for patients, family, and clinical personnel

Other Duties as Assigned

Required Qualifications

• High school diploma or equivalent, AND
• One year of experience with high volume contact with the public; OR 
• 6 months of medical office experience, with high volume contact with patients
• BLS/CPR within six weeks of hire and then maintained without interruption.

Job Related Knowledge, Skills and Abilities (Competencies):

• Fluency in written and spoken English.
• Must be able to communicate effectively verbally and in writing.
• Excellent telephone communication skills.
• Must be able to perform the essential functions of the position with or without accommodation

Preferred Qualifications

• High school diploma or equivalent
• Experience in a healthcare setting
• Experience working with an electronic medical record system

Additional Details

This position works in a busy and loud environment with a lot of interruptions, multiple demands and people

interactions. It requires dealing with noise and frequent interruptions within the work group.

 

Benefits:

• Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
• Two separate above market pension plans to choose from
• Vacation- up to 200 hours per year depending on length of service
• Sick Leave- up to 96 hours per year
• 8 paid holidays per year
• Substantial Tri-met and C-Tran discounts
• Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP)

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected].