OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync.Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

The Solutions Architect plays a pivotal role in translating customer visions into actionable software solutions, guiding OpenGov product implementations from initial scoping through customer launch.

As a subject matter expert, the Solutions Architect provides technical oversight and solutions expertise for all projects, acting as a trusted advisor to customers, internal teams, and partners. They leverage deep domain expertise to craft scalable, efficient solutions while ensuring customer success and satisfaction.

Responsibilities:

• Leverage product, domain, and customer expertise to architect tailored deployment solutions.

• Translate customer requirements into effective product-driven solutions.

• Design scalable, cloud-based solutions to address complex configuration challenges.

• Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards.

• Establish deployment best practices, workflows, and standard libraries to enhance efficiency.

• Collaborate with Product and Engineering teams to refine and productize proven solutions.

• Partner with Sales during scoping to align on solution design prior to implementation.

• Mentor project team members on unique customer use cases and best practices.

• Serve as a trusted advisor, managing customer expectations and ensuring vision realization

• Guide customers through change management to drive adoption of proposed solutions

• Guide project teams through deployments aligned with customer solutions.

• Act as a thought leader, working with stakeholders across local and state governments and special districts.

• Gather and share customer feedback to inform internal process improvements and influence product enhancements.

Requirements and Preferred Experience:

• Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities.

• Minimum of 5 years of experience managing or deploying government technology projects, preferably in a SaaS environment.

• Strong understanding of asset management and the business processes that support how physical assets are maintained, operated, and evaluated.

• Experience in workflow design and change management within government contexts.

• Firm understanding of architectural principles of cloud-based platforms.

• Demonstrated ability to lead initiatives, align stakeholders, and drive adoption.

• Ability to explain technical requirements and processes to non-technical users in an approachable and engaging manner.

• Ability to lead virtual or in-person meetings with customers that result in a clear understanding of configuration requirements and define how the solution will meet their requirements.

• Experience working with customers or stakeholders at all organizational levels with a high degree of professionalism and business acumen.

• Proven ability to work across the deployment lifecycle (Sales, Professional Services, Customer Success, and Support).

• Expert cross-functional communication, including presenting, writing, and visualizing ideas.

• Strong creative problem-solving and analytical skills for addressing complex challenges.

• Ability to adapt to a rapidly changing product and respond strategically to customer needs.

• Practical leadership and management skills to gain alignment on solutions.

• Ability to travel to customer locations to support successful implementations through discovery sessions, training events, and other onsite sessions as needed.

• Experience with GIS platforms (e.g., Esri, ArcGIS Online) is a plus.

$115K - $130K

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families.

• Flexible vacation policy and paid company holidays

• 401(k) with company match (USA only)

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches