Customer Education Program Lead

About the Team

At OpenAI, we believe that artificial general intelligence (AGI) should benefit all of humanity. To realize this vision, we’re building a team to help organizations worldwide unlock the potential of AI while upholding OpenAI’s values of safety, responsibility, and transparency.

The Readiness team is responsible for driving product adoption, fostering community, and serving as a trusted resource for OpenAI’s enterprise customers. We aim to reduce time-to-value and enable confident, impactful AI use across industries and user types.

About the Role

We’re looking for a strategic and hands-on program lead to join our customer education team and own a core part of the experience. You’ll shape and deliver programs that guide customers from first setup to confident, ongoing use—helping individuals and organizations unlock the opportunities AI creates —while continuously evolving the approach to match the pace of evolution in AI.

This is a highly cross-functional role: you’ll partner closely with Sales, Customer Success, Product, Marketing, and Data teams to design and launch educational initiatives. You’ll blend audience insight, structured experimentation, creative storytelling, and thoughtful measurement to shape scalable programs that accelerate time-to-value.

In this Role, you will:

• Own a core lane of customer education — from planning to delivery to iteration.

• Develop high-impact strategies informed by product data, customer feedback, and field insights.

• Design and ship programs across email, guides, webinars, and product messaging that drive measurable adoption and usage.

• Write crisp copy and narratives that make learning engaging and discoverable.

• Define success metrics, partner with Ops to build tracking, and iterate based on data.

• Share insights and program results with stakeholders to inform product, content, and GTM teams.

• Experiment and evolve — introducing new elements (like credentials or advanced learning paths) as needs change.

What You’ll Bring

• 10+ years of experience in customer education, digital success, lifecycle marketing, or similar roles, preferably in an Enterprise SaaS environment.

• An enthusiasm for preparing the world for AI — helping customers understand, adopt, and take advantage of the opportunities AI unlocks.

• A track record of creating or leading education/onboarding programs that drive measurable adoption, engagement, and long-term customer value.

• Comfort moving between strategy and execution — you can map the journey, build content, and manage day-to-day delivery.

• Strong writing skills — able to craft clear, concise copy and narratives that make learning engaging and discoverable.

• A data-informed mindset — you use product signals, customer feedback, and field insights to guide priorities and measure success.

• Collaborative and adaptable — you work well across teams and thrive when priorities evolve.

• Bonus: Experience with credentialing, badging, or certification programs.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.